Dimelo: One Single Platform Omni-Digital

The Omni-Digital Customer Care Software

Dimelo, a RingCentral company facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently.

This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

Dimelo, a RingCentral company is based on a SaaS model and benefits from international exposure working with over 100 major players across 4 continents (Europe, Americas, Asia & Africa) in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

Manage all your digital conversation in one single platform

Dimelo is a SaaS software that allows customer advisors to easily manage customer relationship. Dimelo centralizes messages from all channels:

  • Social Media (Facebook, Twitter, Youtube, Instagram…)
  • Messaging (Facebook Messenger, Instant messaging in-app)
  • Live-Chat
  • Email & web form
  • Forums and customers communities

Discover the Dimelo platform:

  • Prioritize urgent message processing, based on the company’s digital strategy
  • Identify your customers regardless of the channel and answer them where they are waiting for you
  • Integrate Dimelo to you CRM for a 360° view
  • Track and analyse your performance with advanced statistics

Editor: Dimelo

Dimelo demo and screenshots

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Dimelo customers

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Dimelo pricing and features

Plans & Pricing

Standard
Contact us

Features

Analytics
Activity Monitoring
Connection to live data sources
Custom Charts
Custom Queries
Dashboards
Data Import/Export
Data Source Blending
Drill Down
Filters
Interactive Dashboard
KPI
Noise filtering
Objectives management
Pivot Tables
Reports
Shared dashboards and reports
Statistics
Waterfall Chart
Communication
Automated reply and transfer Vacation responder and automated email/call transfer
Chat box / Instant Messaging Live discussion via a Webchat
Chatbot
Contact Manager Search and organization application for professionnal contacts
Filters Automated actions on incoming email
Full Text Search within conversations
Notifications Email, sms, pop-up window to inform someone the an action is done
Push Facebook Messenger
Push Notifications
SMS Short Message System
Shared contacts Contacts viewed and updated by multiple people
Shared user profile User public and private identity (picture, description, skills, etc.)
User Live Status
Webmail / Email Sending and receiving emails
Customer Support
Canned Responses
Case Management
Claims management
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Service Quality Management
Solution Management
Support Opening Hours
Ticketing
Tickets Allocation
Integration & Interoperability
SDK Software Development Kit
Webhooks
Marketing Automation
Autoresponders (emails)
Contacts Cleaning Depupling, email address fixing, bounced emails removing, unsubscriptions
Email Designer/Builder Drag & Drop / WYSIWYG email editor
Email Templates
Email Tracking
Facebook applications
Newsletter Management
Pop-up windows
Population Targeting Segmentation & profiling
SMS campaign
Social Networks Hub
Survey
Twitter Applications
Users and Companies identification Provides name, and contact based on IP, finger printing, cookies
Security & Confidentiality
SFTP SSH File Transfer Protocol or Secured File Transfer Protocol
Support
Configuration support
Dedicated Account Manager
Workflow & process
Automatic actions
Change Request
Form Editor
Issues Management
Performance indicators
Priority management
Publishing Approval
Real-time editing
Task management & Reminders
Validation process

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Social Networks Integration
Website (plugin, form)
Windows OS
Security & Confidentiality
Advanced Encryption Standard (AES)
Audits & Certificates (SAS 70, ISO 27001/2, TRUSTe)
Daily Backups
Data geographic redundancy
Secure Sockets Layer (SSL)
Single Sign-On (SSO)
Strict Internal Access Controls
Two-factor Authentication
Support
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France