The Omni-Digital Customer Care Software
Dimelo, a RingCentral company facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently.
This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.
Dimelo, a RingCentral company is based on a SaaS model and benefits from international exposure working with over 100 major players across 4 continents (Europe, Americas, Asia & Africa) in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Manage all your digital conversation in one single platform
Dimelo is a SaaS software that allows customer advisors to easily manage customer relationship. Dimelo centralizes messages from all channels:
- Social Media (Facebook, Twitter, Youtube, Instagram…)
- Messaging (Facebook Messenger, Instant messaging in-app)
- Email & web form
- Forums and customers communities
Discover the Dimelo platform:
- Prioritize urgent message processing, based on the company’s digital strategy
- Identify your customers regardless of the channel and answer them where they are waiting for you
- Integrate Dimelo to you CRM for a 360° view
- Track and analyse your performance with advanced statistics