Gesatel is a robust software designed for call centres aiming to enhance productivity and customer engagement. Ideal for small to medium-sized enterprises, it boasts features like intelligent call routing, real-time analytics, and seamless CRM integration to outperform competitors.

What are the main features of Gesatel?

Intelligent Call Routing

Gesatel's intelligent call routing ensures swift and efficient connection between customers and the right agents, enhancing the overall customer experience. This feature employs smart algorithms to assess real-time scenarios and direct calls accordingly, providing optimal service.

• Smart call distribution to the most suitable agents
• Priority-based queue management
• Customisable routing rules for enhanced flexibility

Real-Time Analytics

Gain actionable insights with Gesatel's real-time analytics, designed to elevate your call centre performance. It empowers you with comprehensive data analysis to make informed decisions and improve operational efficiency.

• Detailed performance metrics and reports
• Live monitoring of key performance indicators (KPIs)
• Customisable dashboards for targeted data views

Seamless CRM Integration

Gesatel seamlessly integrates with popular CRM systems, allowing for a unified approach to customer relationship management. This integration streamlines workflows and ensures agents have access to up-to-date customer information.

• Automated data synchronisation with CRM platforms
• Enhanced customer profile visibility for agents
• Streamlined task management for improved efficiency

Discover how Gesatel can transform your call centre operations with its innovative features, designed to foster efficiency and elevate customer satisfaction.