Genesys: Contact Management Software

Genesys offers a suite of Proactive Customer Communications solutions that utilize multiple channels including outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through personalized, relevant messages. This outbound customer engagement solution simplifies compliance with a suite of built-in tools, including a self-service dynamic rules builder.

Improve your daily life with Genesys

In our SaaS customer experience, Genesys is one of our best sellers. Genesys is a well-known designer in the industry and has been published in the United States. With its 2/5 rating and its on-demand price, Genesys is one of the most popular programs in its industry.

What are the functions of Genesys?

Genesys SaaS configuration is suitable for all types of operating systems (Linux, Windows, Mac) - just a simple internet connection is enough!

Among the many functionionlaities of the customer support software, we can name:

Customer satisfaction monitoring

Behavioral analysis

Cross-tabulations

Centralization of information

Standardized Responses

Frequently Asked Questions (FAQs)

These components make this software one of the most ergonomic softwares on the market. This software does not involve any storage constraints, which creates a simple day to day experience for users. The information related to the software is then placed at the Genesys company. Updating and maintenance will be done automatically through Genesys and the customer can continue to benefit from the most advanced updates.
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Editor: Genesys

Strengths of Genesys

  • World Leader

Genesys demo and screenshots

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Genesys customers

No customer reference

Genesys pricing and features

Plans & Pricing

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Features

Customer Support
Case Management
Collisions Management
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Help Desk
Live Chat
Queue Management
Service Quality Management
Solution Management
Ticketing
Tickets Allocation

Data hosted in the following countries: United States of America (USA)