search Where Thought Leaders go for Growth

Genesys : Enhance Customer Experience with Contact Centre Enhancements

Genesys : Enhance Customer Experience with Contact Centre Enhancements

Genesys : Enhance Customer Experience with Contact Centre Enhancements

star star star star star-half-outlined
4.2
Based on 29 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Are you the publisher of this software? Claim this page

Genesys: in summary

Genesys is a comprehensive contact centre solution aimed at businesses seeking to improve customer engagement and streamline service operations. It caters to enterprises of various sizes, offering robust features like omnichannel support, predictive routing, and detailed analytics, distinguishing it from other competitors.

What are the main features of Genesys?

Omnichannel Integration

Genesys excels in unifying diverse communication channels, allowing businesses to manage all customer interactions within a single platform. This feature ensures consistent and seamless experiences across:

  • Voice calls and chat services
  • Email and social media interactions
  • SMS and messaging apps

Predictive Routing

By leveraging advanced algorithms, Genesys dynamically routes customer interactions to the most suitable agents based on their skills and availability. This improves service efficiency and enhances customer satisfaction by focusing on:

  • Skills-based routing
  • Historical interaction insights
  • Real-time adjustments

Comprehensive Analytics

Genesys provides in-depth analytical tools that give organisations valuable insights into customer behaviours and agent performance. With these tools, businesses can make informed decisions and drive continuous improvement through:

  • Customer journey tracking
  • Agent productivity assessments
  • Customisable reporting
In combining these features, Genesys stands as a powerful engine for businesses looking to elevate their customer service operations to new heights.

Its benefits

check World Leader

Genesys - Screenshot 1 Genesys - Screenshot 1

Genesys: its rates

standard

Rate

On demand

Clients alternatives to Genesys

Squaretalk

All-in-One Contact Center Solution

star star star star star-half-outlined
4.9
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$15.00 /month

This contact management software offers features like CRM integration, automated workflows, advanced analytics, and user-friendly interface for improved communication.

chevron-right See more details See less details

Squaretalk is a comprehensive contact management solution designed to enhance customer relationships. It integrates seamlessly with popular CRM systems, allowing users to streamline their processes. Advanced analytics provide insights into customer interactions, helping organisations tailor their strategies effectively. Additionally, the software automates various workflows, saving time and enhancing productivity. Its intuitive interface ensures ease of use for all team members, making it an ideal choice for businesses aiming to optimise communication.

Read our analysis about Squaretalk

Benefits of Squaretalk

check Cloud-based architecture

check Automation and AI Integration

check Local telephony in 150+ countires

Learn more

To Squaretalk product page

HyperOffice Contact Management

Streamline Your CRM with Intuitive Contact Management

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your contacts with an all-in-one solution for organising, sharing, and tracking customer data.

chevron-right See more details See less details

HyperOffice Contact Management enables businesses to manage their contacts efficiently, with features such as custom fields, bulk import/export, and contact history tracking. Collaborate with team members and share contacts securely, all in one place.

Read our analysis about HyperOffice Contact Management
Learn more

To HyperOffice Contact Management product page

PieSync

Effortless Data Synchronisation for Business Growth

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline your contact management with advanced syncing capabilities. Never worry about duplicate contacts again.

chevron-right See more details See less details

PieSync's intelligent contact management software ensures that your contacts are always up-to-date and consistent across all your applications. With advanced syncing capabilities, PieSync eliminates manual data entry and the risk of duplicate contacts. Save time and focus on what matters most - building meaningful relationships with your customers.

Read our analysis about PieSync
Learn more

To PieSync product page

See every alternative

Customer reviews about Genesys

star star star star star-half-outlined
4.2
Based on 29 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.