RemoteCall empowers businesses with seamless remote support solutions tailored for customer service teams. Its intuitive interface allows for quick problem diagnosis and resolution. Key features include efficient session management, cross-platform compatibility, and real-time collaboration tools.

What are the main features of RemoteCall?

Efficient Session Management

RemoteCall excels in managing support sessions, ensuring a smooth and organised workflow for support teams. The feature is designed to reduce downtime and enhance productivity.

• Session Recording: Automatically record sessions for quality control and training purposes.
• Instant Session Initiation: Quickly start sessions without cumbersome setup, making support faster.
• Custom Session Links: Generate unique session links for easy client access and improved management.

Cross-Platform Compatibility

Cross-platform compatibility is a significant strength of RemoteCall, ensuring that support is not limited by the client's device type. It allows businesses to offer seamless help across various platforms.

• Windows and macOS Support: Provide help regardless of the operating system the client is using.
• Mobile Device Compatibility: Extend support capabilities to Android and iOS devices for broader reach.
• Browser-Based Access: Use any modern browser to begin sessions without additional software installations.

Real-Time Collaboration Tools

The collaborative features of RemoteCall make it easy for support agents to work together and with customers in real-time, enhancing problem-solving effectiveness.

• Screen Sharing: Share screens instantly to diagnose and resolve issues efficiently.
• Annotation Tools: Use on-screen tools to highlight important areas during support sessions.
• File Transfer: Seamlessly transfer necessary files for troubleshooting.