Natterbox revolutionises business communications with its cloud-based telephony solution. Tailored for enterprises seeking integrated call management, Natterbox stands out with its Salesforce compatibility, real-time call analytics, and personalised customer interactions.

What are the main features of Natterbox?

Integrated Salesforce Telephony

Natterbox offers seamless integration with Salesforce, making it a powerful tool for businesses deeply embedded in this ecosystem. Enhance customer interactions and streamline operations directly from your CRM.

• Native Salesforce Integration: Manage calls within Salesforce to ensure all customer interactions are tracked.
• Automatic Data Logging: Updates call records automatically in the CRM, saving time and reducing data entry errors.
• Click-to-Dial: Efficiently initiate calls from Salesforce with a simple click, boosting productivity.

Real-Time Call Analytics

Stay ahead of the competition with Natterbox's robust analytics features. Gain valuable insights into call activity and performance to identify trends and enhance your service offerings.

• Live Dashboards: Monitor call metrics in real time, providing up-to-date information on call volumes and durations.
• Customisable Reports: Generate reports tailored to your business needs, supporting better decision-making.
• Performance Tracking: Track team performance to identify areas for improvement and training opportunities.

Personalised Customer Interactions

Deliver exceptional customer service with Natterbox's ability to personalise interactions, ensuring that each customer engagement is both meaningful and efficient.

• Caller Identification: Instantly access caller information from previous interactions to provide a personalised touch.
• Flexible Call Routing: Direct calls to the most suitable agent based on skills and previous interactions.
• Custom Greetings: Use tailored greetings and messages to make customers feel valued from the start.