Review CloudTalk: Intelligent Phone System for support and sales team - Appvizer
Presentation of CloudTalk

CloudTalk is a remote-ready business phone system for sales and customer service teams anywhere in the world. We’re able to easily integrate with leading CRMs and helpdesks, helping you gather exceptional insight about your customer or prospect base. 

Offering 70+ features, our team created CloudTalk by paying attention to even the slightest details — because they’re the ones that often bring results.

What does that mean for you?

  • International Phone Numbers From 140+ Countries 

  • Increase Calls per Agent by 87% 

  • Increase First Call Close by 17% 

  • Increase Answer-seizure Ratio by 58%

  • Decrease Holding Time by 22% 

What has that meant for our clients?

“The team’s efficiency and costs have improved drastically, to the point that the onboarding of couriers is now practically fully automated.” - Glovo, the fastest-growing delivery player in Europe, Western Asia, and Africa

“CloudTalk’s software enabled Splitty to run its call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.” - Splitty, global hotel booking platform

Top strengths of CloudTalk 

Connect CloudTalk to the business tools you love
Native integrations with the most popular CRMs, helpdesks and business tools like Pipedrive, Hubspot, Salesforce, Zendesk and more. 

Real-time data via automatic call tracking & recording
Using advanced analytics, your team can measure and improve communication with customers, and managers can live track agents’ performance.

Pristine call quality, every time
CloudTalk has established a strong network of telco partners across the globe (140+ countries), guaranteeing crystal clear calls with minimal jitter.

Virtual call center accessible from anywhere 
Run a call center from anywhere with a fraction of the cost of a regular on-premise call center software. No complicated IT process.

... And much, much more

  • Voicemail: Create personalized greetings or group voicemail messages

  • IVR (Interactive Voice Response): Guide callers in the right direction

  • SMS: Send customers personal messages or general notifications 

  • Click to Call: Dial any phone number on the web with one click

  • Speech to Text: Convert calls to text, use search in recordings

  • Power Dialer: Create campaigns with call scripts and surveys

  • Please scroll down for the full toolbox!

Advantages of CloudTalk

  • CloudTalk seamlessly integrates with over 25+ business tools
  • 50+ powerful call centre features, 140+ phone numbers
  • CloudTalk Plan starts with 20€ per user/month
  • Certifications:GDPR
Information on CloudTalk
Software edited by CloudTalk
List of the available languages: English
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Prices and features of CloudTalk

Starter
US$25.00

/month /1 users

per user/monthly (billed annually)

Communication

Automatic Reply and Forwarding
Call Recording
Call Transfer to Mobile Device
Filters
Notifications
SMS
Shared Contacts
+ 29 other features
Essential
US$30.00

/month /1 users

per user/monthly (billed annually)

Communication

Automatic Reply and Forwarding
Call Recording
Call Transfer to Mobile Device
Filters
Notifications
SMS
Shared Contacts
+ 29 other features
Expert
US$50.00

/month /1 users

per user/monthly (billed annually)

Communication

Automatic Reply and Forwarding
Call Recording
Call Transfer to Mobile Device
Filters
Notifications
SMS
Shared Contacts
+ 29 other features

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