Customer Service

Definition • 5 May 2025

The 2025 service desk guide, to understand your customers and improve support

Definitions, best practices and comparisons of the best ITSM tools: explore our comprehensive 2025 guide to optimising your service desk.

Tip • 30 April 2025

How can you use AI to make your customer service more efficient? Examples, tips and tools

No company would turn down a much more responsive and agile customer service. Artificial intelligence makes it possible! As in other professions, it can save you time... provided you know how to use it properly and have the right tools. Here's how.

Tip • 28 April 2025

Customer service outsourcing: a good idea?

Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.

Software • 14 March 2025

Stay (always!) in touch with your customers with these 16 customer service software packages

A high-quality customer service guarantees your customers' satisfaction, and therefore their loyalty! But your performance depends on choosing the right software.

Software • 20 February 2025

Enhance your users' experience with one of these 20 customer portal software packages

As companies look to improve their customer experience, online customer portals are on the increase. While they are very practical, there are a plethora of solutions on the market. Which one should you choose?

Tip • 27 October 2024

12 practical tips for dealing with difficult customers and improving customer satisfaction

How do you deal with a difficult customer? What techniques and software should you use? We'll put you in touch with 12 solutions to help you be more responsive!