Tip How can you use AI to make your customer service more efficient? Examples, tips and tools No company would turn down a much more responsive and agile customer service. Artificial intelligence makes it possible! As in other professions, it can save you time... provided you know how to use it properly and have the right tools. Here's how.
Software 14 alternatives to Intercom to boost your support without blowing your budget Here are 14 solutions that are simpler or cheaper than Intercom to boost your customer experience, manage your tickets and automate your support.
Software Wondering between Salesforce Service Cloud and Zendesk? We'll help you decide Compare Salesforce Service Cloud and Zendesk: features, prices, interface, integrations. The complete guide to choosing the best customer support solution in 2025.
Definition • 28 May 2025
Customer service: when your company goes the extra mile to win the hearts of its customers!
The definition of customer service, best practice and practical solutions for optimising the customer experience within companies and boosting customer loyalty.
Software • 16 May 2025
Freshdesk vs Zendesk: which tool should you choose for your customer support?
Compare Freshdesk and Zendesk: features, AI, integrations, interface, price... The complete guide to choosing the best customer support solution.
Definition • 5 May 2025
The 2025 service desk guide, to understand your customers and improve support
Definitions, best practices and comparisons of the best ITSM tools: explore our comprehensive 2025 guide to optimising your service desk.
Tip • 28 April 2025
Customer service outsourcing: a good idea?
Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.
Software • 14 March 2025
Stay (always!) in touch with your customers with these 16 customer service software packages
A high-quality customer service guarantees your customers' satisfaction, and therefore their loyalty! But your performance depends on choosing the right software.
Software • 20 February 2025
Enhance your users' experience with one of these 20 customer portal software packages
As companies look to improve their customer experience, online customer portals are on the increase. While they are very practical, there are a plethora of solutions on the market. Which one should you choose?
14 alternatives to Intercom to boost your support without blowing your budget Here are 14 solutions that are simpler or cheaper than Intercom to boost your customer experience, manage your tickets and automate your support.
Wondering between Salesforce Service Cloud and Zendesk? We'll help you decide Compare Salesforce Service Cloud and Zendesk: features, prices, interface, integrations. The complete guide to choosing the best customer support solution in 2025.
Freshdesk vs Zendesk: which tool should you choose for your customer support? Compare Freshdesk and Zendesk: features, AI, integrations, interface, price... The complete guide to choosing the best customer support solution.
Stay (always!) in touch with your customers with these 16 customer service software packages A high-quality customer service guarantees your customers' satisfaction, and therefore their loyalty! But your performance depends on choosing the right software.
Service Cloud
Customer Support
Customer Engagement
Customer Service
Customer Loyalty
Customer Satisfaction
Ticketing softwares
Customer Experience
monday service
Customer Service
Learn more about monday service
GoContact
Contact Center
Learn more about GoContact
Mobile Service Cloud
Customer Support
Learn more about Mobile Service Cloud
Zoho Desk
Customer Success
Learn more about Zoho Desk
easiware
Customer Service
Learn more about easiware
Service Hub
Customer Service
Learn more about Service Hub
Freshdesk
Customer Service
Learn more about Freshdesk
Gladly
Customer Service
Learn more about Gladly
HappyFox
Customer Service
Learn more about HappyFox
inContact
Customer Service
Learn more about inContact
JIRA Service Management
Customer Service
Learn more about JIRA Service Management
Smart Tribune
Customer Service
Learn more about Smart Tribune
Tip • 27 October 2024
12 practical tips for dealing with difficult customers and improving customer satisfaction
How do you deal with a difficult customer? What techniques and software should you use? We'll put you in touch with 12 solutions to help you be more responsive!
Tip • 30 September 2020
How to maximise the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company
