Customer Service

Software • 11 August 2025

14 alternatives to Intercom to boost your support without blowing your budget

Here are 14 solutions that are simpler or cheaper than Intercom to boost your customer experience, manage your tickets and automate your support.

Software • 4 July 2025

Wondering between Salesforce Service Cloud and Zendesk? We'll help you decide

Compare Salesforce Service Cloud and Zendesk: features, prices, interface, integrations. The complete guide to choosing the best customer support solution in 2025.

Definition • 28 May 2025

Customer service: when your company goes the extra mile to win the hearts of its customers!

The definition of customer service, best practice and practical solutions for optimising the customer experience within companies and boosting customer loyalty.

Software • 16 May 2025

Freshdesk vs Zendesk: which tool should you choose for your customer support?

Compare Freshdesk and Zendesk: features, AI, integrations, interface, price... The complete guide to choosing the best customer support solution.

Definition • 5 May 2025

The 2025 service desk guide, to understand your customers and improve support

Definitions, best practices and comparisons of the best ITSM tools: explore our comprehensive 2025 guide to optimising your service desk.

Tip • 28 April 2025

Customer service outsourcing: a good idea?

Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.