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JIRA Service Management : Software that centralises customer relations

JIRA Service Management : Software that centralises customer relations

JIRA Service Management : Software that centralises customer relations

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4.5
Based on +200 reviews
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JIRA Service Management: in summary

What is Jira Service Desk?

Jira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests.

Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.

Features of Jira Service Desk

  • Jira Service Desk makes the resolution of customer requests fast and accountable.
  • All the tools you need to strengthen your team.
  • Configure advanced SLA metrics and generate real-time performance reports.
  • Provides a modern and powerful user experience.
  • Helps your customers help themselves with a smart, self-service knowledge base.
  • Intuitive customer portal requires no training.
  • Real-time reporting.
  • Centralises customer relations.
JIRA Service Management - Video 1
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JIRA Service Management: its rates

standard

Rate

On demand

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Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

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FIXEE

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FIXEE offers an efficient system for managing customer queries through ticket management, which ensures no request goes unanswered. The software features robust analytics to track service performance and user satisfaction. Automated response functionalities help expedite replies, while multi-channel support allows businesses to engage customers across different platforms seamlessly, enhancing the overall experience and responsiveness of customer service teams.

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.

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Customer reviews about JIRA Service Management

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4.5
Based on +200 reviews
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