sparkles
mic square

close The more precise your question, the better our AI can answer it (several lines with shift + enter).
Appvizer's AI guides you in the use or selection of enterprise SaaS software.

sparkles
mic square

close The more precise your question, the better our AI can answer it (several lines with shift + enter).
Appvizer's AI guides you in the use or selection of enterprise SaaS software.

JIRA Service Management : Software that centralises customer relations

JIRA Service Management : Software that centralises customer relations

JIRA Service Management : Software that centralises customer relations

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Are you the publisher of this software? Claim this page

JIRA Service Management: in summary

What is Jira Service Desk?

Jira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests.

Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.

Features of Jira Service Desk

  • Jira Service Desk makes the resolution of customer requests fast and accountable.
  • All the tools you need to strengthen your team.
  • Configure advanced SLA metrics and generate real-time performance reports.
  • Provides a modern and powerful user experience.
  • Helps your customers help themselves with a smart, self-service knowledge base.
  • Intuitive customer portal requires no training.
  • Real-time reporting.
  • Centralises customer relations.
JIRA Service Management - Video 1
JIRA Service Management - JIRA Service Desk-screenshot-0 JIRA Service Management - JIRA Service Desk-screenshot-0
JIRA Service Management - JIRA Service Desk-screenshot-1 JIRA Service Management - JIRA Service Desk-screenshot-1
JIRA Service Management - JIRA Service Desk-screenshot-2 JIRA Service Management - JIRA Service Desk-screenshot-2
JIRA Service Management - JIRA Service Desk-screenshot-3 JIRA Service Management - JIRA Service Desk-screenshot-3
JIRA Service Management - JIRA Service Desk-screenshot-4 JIRA Service Management - JIRA Service Desk-screenshot-4

JIRA Service Management: its rates

standard

Rate

On demand

Clients alternatives to JIRA Service Management

Freshdesk

Customer experience and service simplified thanks to AI

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from US$15.00 /month

Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.

chevron-right See more details See less details

Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

Read our analysis about Freshdesk

Benefits of Freshdesk

check Ergonomic interface available in 20 languages

check Easy-to-use with personalised support

check Secure storage (TRUSTe, GDPR, ISO 27001)

Learn more

To Freshdesk product page

Service Cloud

Customer Service Software to Build Customer Loyalty

star star star star star-half-outlined
4.4
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €75.00 /month

Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.

chevron-right See more details See less details

Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.

Read our analysis about Service Cloud

Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

Learn more

To Service Cloud product page

monday service

AI-powered Easy-to-use Ticketing System for Great Service

star star star star star-half-outlined
4.6
Based on 180 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.

chevron-right See more details See less details

monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.

Read our analysis about monday service
Learn more

To monday service product page

See every alternative

Customer reviews about JIRA Service Management

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.