JIRA Service Desk: Software that centralises customer relations

Introducing JIRA Service Desk

What is Jira Service Desk?

Jira Service Desk is a customer service management software that increases your company's productivity through the rapid resolution of requests.

Based on Atlassian's Jira workflow engine, Jira Service Desk provides a collaborative and flexible platform, a low-cost knowledge base, easy to configure and scale, highly flexible, and with a powerful user experience.

Features of Jira Service Desk

  • Jira Service Desk makes the resolution of customer requests fast and accountable.
  • All the tools you need to strengthen your team.
  • Configure advanced SLA metrics and generate real-time performance reports.
  • Provides a modern and powerful user experience.
  • Helps your customers help themselves with a smart, self-service knowledge base.
  • Intuitive customer portal requires no training.
  • Real-time reporting.
  • Centralises customer relations.

Editor: Atlassian

Strengths of JIRA Service Desk

JIRA Service Desk demo and screenshots

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JIRA Service Desk customers

No customer reference

JIRA Service Desk pricing and features

Plans & Pricing

standard
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Features

Customer Support
Customer Community (Forum, FAQ)
Customer Profile
Customer Support Dashboard
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Ticketing
Tickets Allocation

Services

Security & Confidentiality
Secure Sockets Layer (SSL)

Data hosted in the following countries: United States of America (USA)

How to maximise the benefits of customer service
How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company

Alternatives to JIRA Service Desk

Find alternatives to JIRA Service Desk