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Alternatives to JIRA Service Management

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4.5
Based on +200 reviews
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In considering alternatives to JIRA Service Management, users have a range of options to choose from. These alternatives offer similar functionalities and features that cater to various project management needs. Below is a list of recommended alternative tools that can serve as suitable substitutes to JIRA Service Management.

Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Consider using Service Cloud as a versatile and efficient solution for your customer service needs.

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Service Cloud offers a user-friendly interface, seamless integration with other platforms, and advanced features to streamline your customer support processes. With Service Cloud, you can easily track customer interactions, resolve issues efficiently, and provide personalised service. Say goodbye to the limitations of JIRA Service Management and embrace the benefits of Service Cloud for a more effective customer service experience.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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Salesforce Starter

The complete CRM & marketing suite for start-ups, VSEs and SMEs

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4.4
Based on +200 reviews
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Salesforce Starter offers a simplified and effective approach to customer relationship management. Its user-friendly interface means it's quick to learn, making it easy for teams to adopt. Advanced customisation features allow users to configure the software to their specific needs, delivering a bespoke solution.

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Compared with JIRA Service Management, Salesforce Starter stands out for its ability to offer a 360-degree view of customers, incorporating past interactions and relevant data. What's more, its compatibility with other tools and ease of integration make it a wise choice for companies looking for a flexible, scalable solution. Finally, the availability of responsive technical support helps to ensure that users receive high-quality assistance.

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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4.6
Based on 180 reviews
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If you're exploring efficient project management solutions, monday service presents a robust alternative to JIRA Service Management. With its user-friendly interface and versatile features, monday service is designed to cater to diverse team needs and empower collaboration across various projects.

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monday service offers a range of functionalities that enhance productivity, including customisable workflows, real-time updates, and seamless communication tools. Its visual project tracking ensures that teams stay aligned on objectives, making it a great fit for organisations looking to streamline their processes while maintaining transparency.

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GoContact

Efficient Contact Centre Solutions for All Businesses

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5.0
Based on 2 reviews
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For individuals and businesses looking to enhance their communication efficiency, GoContact serves as an excellent alternative to JIRA Service Management. This software is designed to streamline the process of managing contacts and facilitating interactions, ensuring users can connect with their networks seamlessly.

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GoContact offers a variety of features tailored to improve user experience, including intuitive contact management, customisable templates for messaging, and robust analytics to track engagement. Its user-friendly interface enables effortless navigation, making it suitable for both beginners and advanced users. With GoContact, organisations can foster better relationships while maintaining a high level of organisation and productivity.

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Mobile Service Cloud

The omnichannel Customer Service solution

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Mobile Service Cloud offers a complete customer relationship management solution, setting it apart from JIRA Service Management.

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With Mobile Service Cloud, you benefit from an intuitive and flexible platform that enables you to effectively manage interactions with your customers across all channels, without the limitations encountered with JIRA Service Management.

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Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.5
Based on +200 reviews
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Paid version from €7.00 /month

In the realm of customer service and support, Zoho Desk emerges as a robust alternative to JIRA Service Management, offering a suite of features designed to enhance customer satisfaction and streamline support operations. The platform stands out for its ability to consolidate customer interactions across multiple channels into a single, unified interface, ensuring that every customer query is attended to promptly and efficiently.

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Zoho Desk provides businesses with a powerful tool to track, manage, and resolve customer issues effectively, featuring an intuitive user interface that simplifies navigation and task management. It supports a vast array of integrations with other Zoho applications and third-party systems, enabling a seamless workflow and greater operational flexibility. Moreover, with its advanced analytics and reporting capabilities, Zoho Desk empowers organisations to identify trends, monitor performance, and make data-driven decisions to continuously improve their customer service processes. By adopting Zoho Desk, companies can offer their customers a more responsive, personalised service experience.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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easiware

A solution to manage and centralize customer interactions

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4.6
Based on 48 reviews
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Paid version from €30.00 /month

Consider using easiware as an alternative to JIRA Service Management.

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easiware offers a user-friendly interface and advanced features that enhance productivity without the limitations experienced with JIRA Service Management. With easiware, you can expect seamless integration and efficient performance to streamline your tasks effectively.

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Benefits of easiware

check All in one platform for customer interactions management

check Offline and online: covers all channels, including stores

check AI applied to customer relations - semantic analysis

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Service Hub

Innovative Solution for Customer Service Excellence

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4.4
Based on +200 reviews
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Consider using Service Hub as a superior option to JIRA Service Management.

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Service Hub offers a comprehensive set of features and functionalities that streamline customer service operations without the limitations experienced with JIRA Service Management. With Service Hub, you can efficiently manage customer support tickets, automate repetitive tasks, and gain valuable insights through advanced analytics tools.

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Freshdesk

Customer experience and service simplified thanks to AI

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4.5
Based on +200 reviews
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Paid version from US$15.00 /month

When it comes to customer support solutions, Freshdesk stands out as a reliable option compared to JIRA Service Management.

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Freshdesk offers a user-friendly interface, robust ticketing system, and efficient automation features that make it a preferred choice for businesses looking to streamline their customer service operations. With Freshdesk, companies can easily manage customer queries, track responses, and enhance overall customer satisfaction.

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Benefits of Freshdesk

check Ergonomic interface available in 20 languages

check Easy-to-use with personalised support

check Secure storage (TRUSTe, GDPR, ISO 27001)

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Gladly

Customer Service Solution with Seamless Communication

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4.8
Based on +200 reviews
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Gladly is an innovative software solution that caters to businesses looking to enhance their customer service capabilities. Designed with a focus on creating strong customer relationships, Gladly offers a platform that seamlessly integrates various communication channels, ensuring that companies can provide comprehensive support and engagement.

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With features such as personalised interaction histories and a robust ticketing system, Gladly allows teams to manage customer queries efficiently and effectively. Furthermore, its collaborative environment enables teams to work together in real-time, fostering better communication and quicker resolution of issues, making it an excellent choice for those exploring alternatives to JIRA Service Management.

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