In the industrial world, when a piece of equipment goes down, everything is impacted: production stops, costs escalate, safety is at risk, and customer relationships are put under pressure. Between the field and support teams, understanding each other is difficult. Conversations are scattered across emails, SMS, phone calls and WhatsApp, traceability is lost, unnecessary on-site visits are triggered by default, language becomes a barrier, and the key expert is not always available.

For equipment manufacturers, customer downtime is прежде all a matter of available expertise (man-hours and know-how). Without a shared diagnosis, accessible procedures or historical context, MTTR (Mean Time To Repair) increases, escalations multiply, SLAs are threatened, trust erodes and support teams are stretched.

Every minute costs money.
Every piece of lost knowledge weakens the organization.

FIXEE streamlines communication and makes expertise instantly available.
It is the instant support platform for industrial equipment manufacturers designed to:

• Centralize and fully trace all exchanges through a professional, secure and auditable WhatsApp-based channel.

• Diagnose and resolve issues remotely with one-click interactive video assistance (live annotations, HD photos, session recording).

• Break language barriers with instant translation in 100+ languages.

• Systematically capture and capitalize on knowledge: every interaction enriches a living knowledge base; intervention reports are generated automatically.

• Provide 24/7 access to information through intelligent AI assistants.

Measurable results within the first weeks: reduced MTTR, +30% productivity, elimination of unnecessary site visits, immediate increase in customer satisfaction, and secured, shareable technical knowledge.

Instant. Traceable. AI-powered.
GDPR-compliant, hosted in France, and easily integrated with your existing systems (CMMS / ITSM / CRM, API).
Simple deployment: your customers and partners stay on WhatsApp, your teams keep their usual workflows.

Ideal for OEMs, after-sales service teams and system integrators who want to deliver outstanding support: fewer breakdowns, more knowledge — and a higher standard of service.