Freshdesk: in summary
Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint.
With Freshdesk, you can scale your customer support without compromising on customer satisfaction using
- Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations.
- Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.
- Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue.
- Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.
- Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.
- Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.
- SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.
- Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.
Businesses of all sizes from the following industries trust Freshdesk:
- Retail and e-commerce
- Travel and hospitality
- Software & IT
- Online-first
- Manufacturing
- Healthcare
- Education
- Finance and banking
- Telecom
Its benefits
Appvizer's opinion
Freshdesk gives you all the necessary tools and features to effectively manage your customer relations. You have the choice between different offers adapted to different types of businesses. The program saves you a considerable amount of time with its numerous and intuitive features.
Despite an intuitive interface, learning to use the program can sometimes be complicated, due to the different features. However, the learning program offered by Freshdesk can help you get the hang of the program, but keep in mind that there most likely will be an adjustment period.
Freshdesk: its rates
Free Free | Growth US$15.00 /month /user | Pro US$49.00 /month /user | Enterprise US$79.00 /month /user |
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