Smart Tribune : Leading Self-Service and Customer Autonomy Solution

Who we are?

Smart Tribune is a SaaS editor of customer self-service solutions and an expert in digital customer relations. Our self-service technology is based on artificial intelligence to offer Internet users the possibility of solving their problems by themselves and to provide them with a fluid customer experience throughout the digital customer journey, thus improving conversion and helping to reduce the number of requests sent to customer services.

Smart Tribune's value proposition:

• -40% fewer customer service requests
• +20% increase in conversion rate on customer journeys
• +10% increase in customer satisfaction with our solutions
• +10% more SEO traffic generated

Smart Tribune:

• 4 technological solutions: NLP Chatbot, Knowledge Base, Contextualized Help Box, Advisor Knowledge Base
• Supports +150 key brands (Carrefour, Samsung, Total Energies, Homeserve, WWF, FFF, The Kooples, Clarins, Meetic, DPD, Guerlain...)
• +More than 400 self-care projects completed
• Multi-sector self-care expertise
• 3,000,000+ web users find their answer autonomously every month thanks to our solutions
• 35+ employees