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inContact : Customer Service Software

inContact : Customer Service Software

inContact : Customer Service Software

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inContact: in summary

inContact, a Customer Service Program

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives to profit your customer.

What Is the Purpose of the incontact Program?

This IT tool frees you from the hassles of storage, which is really convenient for users day in and day out. The data is then placed with the company inContact. The Filters, Support (phone, email, ticket, chat) and Reports features necessary for Customer Service users are also present within inContact, making it an essential software. The inContact editor makes your life easier by taking care of the maintenance and updates of your software. Whether you work on Linux, Mac or Windows, inContact will be accessible, simply with your browser.

Other Customer Service software exists: check them out in the Compare section.

inContact: its rates

standard

Rate

On demand

Clients alternatives to inContact

Zoho Desk

Transform Your Customer Service with Contextual Awareness

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Based on +200 reviews
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Paid version from €7.00 /month

Automate customer support with an all-in-one solution. Streamline communication, track issues and resolve tickets efficiently.

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With a centralised dashboard and customisable workflows, Zoho Desk helps teams collaborate and prioritise tasks. Advanced analytics and AI-powered tools provide insights to improve customer satisfaction.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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To Zoho Desk product page

monday service

AI-powered Easy-to-use Ticketing System for Great Service

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.

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monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.

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easiware

A solution to manage and centralize customer interactions

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4.6
Based on 48 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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check-circle Free trial
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Paid version from €30.00 /month

Boost customer satisfaction with intuitive software that streamlines support requests and efficiently manages customer interactions.

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Easiware's customer service software enhances support team productivity by automating routine tasks and providing detailed customer insights for personalised service. Its user-friendly interface and multi-channel support options make it easy to stay on top of customer requests and deliver exceptional customer experiences.

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Benefits of easiware

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check AI applied to customer relations - semantic analysis

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