Customer Support

Tip • 28 May 2025

Customer support automation, or how to use technology to improve customer satisfaction

Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. As a bonus, a selection of tools to adopt as a matter of urgency.

Software • 16 May 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 effective ticketing systems to centralise your requests, automate your support and improve satisfaction. Compare the tools and make the right choice.

Software • 16 May 2025

Ticketing system: improve the efficiency of your ticket management with these 7 programs

7 effective ticketing systems to centralise your requests, automate your support and improve satisfaction. Compare the tools and make the right choice.

Software • 30 April 2025

Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].

Centralisation of information, automation, central customer relations... In 2025, the after-sales service is no longer something you have to endure, it's something you control. With the right after-sales software! A comparison of 9 tools.

Definition • 27 October 2024

Technical support, a key driver of customer satisfaction

1 happy customer recommends you to 9 people. That's an excellent reason to set up high-quality technical support. Find out more about the basics and the solutions to illustrate them!

Tip • 27 October 2024

7 tips for an efficient and organised after-sales service

Delivery, warranty, repairs - after-sales service is at the heart of your customer relations. How can you make it more effective? Here's our advice for your after-sales service!

Tip • 27 October 2024

Me, the customer, my requirements, my expectations, and 15 actions to satisfy me

How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer will also advise you on 15 concrete actions to take.

Tip • 23 November 2020

5 Secrets to Great Customer Service

Do you want to know what great customer service is and how to provide it? Read our top hacks to increase customer attrition.

Software • 20 May 2020

6 essential features of technical support softwares

Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.