Help Scout: Customer support software

Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction

What is Help Scout? 

Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardised responses, etc.). 

Features of Help Scout

  • Knowledge Base,
  • Email Management,
  • Surveys & Feedback,
  • Multi-Channel Communication,
  • Archiving & Retention,
  • Signature Management,
  • Spam Blocker,
  • Call Center Management,
  • Social Media Integration,
  • Cataloging/Categorisation,
  • Self Service Portal.

Editor: Help Scout

Strengths of Help Scout

Help Scout demo and screenshots

Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket) Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket) Help Scout: Case Management, support (phone, email, ticket), lift problems Help Scout: Customer Profile, lift problems, customer support Dashboard Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki

Help Scout customers

No customer reference

Help Scout pricing and features

Plans & Pricing

Standard
US$15 /month /user

Features

Collaboration
Knowledge Base, Wiki
Communication
Notifications Email, sms, or pop-up window that alerts you of an action
Web Mail (Email Management) Sending and receiving emails
Customer Support
Case Management
Communications History
Customer Profile
Customer Support Dashboard
Escalation
Feedback & Customer Satisfaction
Help Desk
Tickets Allocation

Services

Integration & Interoperability
API, Web Service Restful APIs
Security & Confidentiality
Audits & Certificates (SAS 70, ISO 27001/2, TRUSTe)
Daily Backups
Secure Sockets Layer (SSL)
Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: United States of America (USA)

6 essential features of technical support softwares
Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.

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