LiveAgent: An omnichannel support tool for all your channels

Review LiveAgent: An omnichannel support tool for all your channels - Appvizer

The all-in-one solution for eCommerce businesses

LiveAgent is an omnichannel support software that gathers messages from all communication channels into a single shared inbox. It easily integrates with email, live chat, phone, customer portals, messaging apps like Viber and Messenger, and social networks like Instagram, Facebook, and Twitter. LiveAgent is the perfect tool for those that want a more streamlined and organized way of answering customer messages. The software eliminates device and account monitoring and ensures that every single customer message is acknowledged and responded to on time, regardless of the channel it came from.

The help desk integrates with over 140 third-party applications, allowing users to sync LiveAgent with their favorite tools like Shopify, PayPal, PipeDrive, and Slack. By integrating these solutions, users can execute actions such as register new deals or issue refunds directly from the LiveAgent app.

Why LiveAgent is the right tool for your business

With LiveAgent help desk software, retail businesses with ten or more agents can improve their first contact resolution rates, response times, team collaboration, and, most importantly, customer satisfaction and sales.

Capturing and converting leads

The LiveAgent software gives you the ability to identify who is visiting your site, how long they stay, and which pages they view. In addition, the software can easily capture leads and help you convert them into paying customers with personalized, proactive chat invitations. By responding to your customers' questions in real-time, eliminating doubt, and helping them with the checkout process, you can effortlessly increase sales and revenue.

Faster resolution rates

Omnichannel help desk software like LiveAgent utilizes automatic ticket routing to speed up ticket resolution. Each ticket is routed to the appropriate department and agent, ensuring that no ticket is forgotten or unanswered.

Smoother team collaboration

With its internal chat, call system, and ticket system, LiveAgent makes it easy to ask colleagues for help. Additionally, the software has collision detection features that prevent agents from erasing each other's work or answering tickets twice. 

Personalized messaging across all channels

LiveAgent enables marketers and sales representatives to create powerfully engaging and personalized campaigns. The software’s built-in CRM allows users to create unlimited contact fields, making it easy to store unique information about all customers (such as their shoe size or car model). Additionally, LiveAgent offers customer segmentation options, fully customizable email templates, and outbound calling options, making it the perfect marketing, sales, and support solution.

Not just for eCommerce and retail

LiveAgent is suitable for companies of all sizes, including start-ups, one-person operations, SMBs, and even large enterprises. Moreover, it’s not limited to any industry and niche. LiveAgent’s clients include companies and organizations in eCommerce, automotive, services, education, healthcare, government, SaaS, and telecommunications.

Ready to discover how LiveAgent can help make your business goals a reality? Schedule a demo with one of our sales managers or create a free, all-inclusive 14-day trial (no credit card required).

Editor: QualityUnit

Strengths of LiveAgent

  • 24/7 customer service
  • Live chat with real time typing view
  • Integrated inbound and outbound call center
  • Certifications: ISO 27001, PCI-DSS, GDPR, SSAE 16

LiveAgent demo and screenshots

Ticketing Companies Cannes messages Attachment in ticket Agents Facebook connection Call center connection Analytics Livechat Customer portal Call recordings

LiveAgent customers

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LiveAgent pricing and features

Plans & Pricing

Free
Ticket
Ticket+Chat
All-Inclusive
€0
US$15 /month /user
US$29 /month /user
US$39 /month /user

Forever free account with some limitations

Full-sized ticketing solution

Live chat on top of ticketing software

All features under one roof

Features

Analytics
Reports
Statistics
Application Customization
Debranding
Software Layout & Themes
Application Settings
Dashboard
Data Import & Export (CSV, XLS)
Multi-company
Collaboration
Add Notes by Email
Knowledge Base, Wiki
Communication
Email Alias Secondary email address that redirects to the main address
Filters Automated actions on incoming email
Notifications Email, sms, or pop-up window that alerts you of an action
Push Notifications
Shared Inbox
Chat Box / Instant Messaging Live discussion via a Webchat
Chatbot
Live User Status
Call Recording
VoIP Calls Phone conversations
Customer Support
Feedback & Customer Satisfaction
Ticketing
Tickets Allocation
Live Chat
Marketing Automation
Auto-Response (Emails)
Email Templates
Facebook Applications
Twitter Applications
User IP tracking Identification and qualification of companies that visit your website using their IP address and cookie
Social Networks
Comments Management
Hashtags Management
Telephony
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Transfer
Incoming Line Management
Internal Calls
Phone Call Routing
Call Tracking
Interactive Vocal Server
Training
Gamification
Web Design
Blogs & Articles
Contact Form
Forum

Services

Mobility
Mobile App
Support
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Germany, Singapore, United Kingdom (UK), United States of America (USA)

Integrations LiveAgent

See all the integrations

6 essential features of technical support softwares
Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.

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