Tidio : All in-in-one AI customer servie platform
Tidio: in summary
Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform facilitates real-time, multi-channel support across websites, email, and messaging platforms such as WhatsApp, Instagram, and Facebook Messenger.
Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) that can handle a wide range of customer enquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available with no credit card required.
Live Chat
- Sleek, lightweight widget for instant website engagement
- Live message previews and quick-reply templates
- Collect visitor data with customisable pre-chat forms
- File sharing and downloadable chat transcripts
- Option to ban users by IP and host chats on standalone pages
Lyro AI Agent
- AI chatbot that resolves up to 64% of common queries
- Learns from your website and documents to provide personalised answers
- Automates tasks such as checking order status and applying discounts
- Supports multiple languages with auto-detection
- Seamlessly hands off to live agents when needed
Automation Flows
- Visual builder for setting up tailored workflows
- Combine triggers, actions, and conditions for intelligent automation
- Reusable templates for efficiency and scale
- Engage visitors proactively based on behaviour
Help Desk & Ticketing
- Unified inbox to manage all incoming messages
- Ticket system with filters and prioritisation
- Route tickets by department for faster resolution
- Built-in analytics to track performance and customer satisfaction
Multi-Channel Communication
- Integrates with Instagram, WhatsApp, Messenger, and email
- Unified inbox for streamlined communication
- Real-time tracking of visitors and shopping baskets
- Supports multilingual conversations and pre-translated messages
Seamless Integrations
- Works with Shopify, WooCommerce, BigCommerce, PrestaShop, and more
- Compatible with builders such as WordPress, Wix, Squarespace, and Weebly
- Connects to CRM, email marketing, and analytics tools via Zapier and OpenAPI
- Includes major platforms such as HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and many others
Use it with Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI
Global Accessibility
- Available in dozens of languages, with more translation options
- Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more
- Serves users worldwide (excluding countries under international sanctions)
Company Snapshot
- Founded in 2013
- Headquartered in Szczecin, Poland, with offices in San Francisco and Warsaw
- Team of around 180 employees
- Raised $26.8M, including a $25M Series B in 2022
- Annual revenue of approximately $9.5M (as of Dec 2023)
Its benefits
Ease of use (no-code implementation, visual chatbot builder)
Sleek design (lightweight, customisable chat widget)
Powerful AI (resolve most of your tickets without a single click)
Great ROI (affodable pricing, measurable impact)
GDPR, SOC 2 Type 2, and more
GDPR
Tidio - Manage your workload from one dashboard 
Tidio - Talk to your visitors in real-time via live chat 
Tidio - Manage customer interactions with automation flows 
Tidio - Integrate it with more than 100 tols 
Tidio - Grow sales by providing AI product recommendations 
Tidio - Screenshot 7 
Tidio - Resolve ~67% of your tickets with reliable AI 
Tidio - Screenshot 9 
Tidio - Screenshot 10 
Tidio - Screenshot 11 
Tidio - Screenshot 12 
Tidio - Screenshot 13 
Tidio - Screenshot 14 
Tidio: its rates
Free
Free
Starter
€29.00
/month /10 users
Growth
€59.00
/month /10 users
Plus
€749.00
/month /10 users
Premium
€2,999.00
/month /50 users
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