Shipup is a solution dedicated to enhance e-merchants delivery experience
A customer-centric tracking solution awarded many times:
- Deliver 2018 - "Game changer" award
- Connected Retail Nightshow 2018 - Best customer support innovation
- St*rt me up 2018/2019 Fevad & KPMG's direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution
Shipup offers your customers a unique and customized delivery experience via several features:
- Proactive notifications - Notify and reassure your clients in real time
- Track your packages in real time
- Send proactive and customized notifications to your customers during delivery
- Foster a new marketing tool: a 70% open rate for your notifications and 30% click
- Tracking page - Engage and retain your customers
- Create your own branded tracking page on your website
- Use our powerful drag and drop builder
- Increase your customer retention
- Cut down your support
- Anticipate incidents during delivery.
- Reduce your customer tickets by half.
- Ease your customer support’s life.
- Clients feedbacks - Limit your churn
- Collect your customers’ feedbacks as soon as they get their packages.
- Create alerts for your customer support.
- Turn possible detractors into ambassadors.
- Transporters dashboard - Enhance your QoS measurement
- Centralize all your packages tracked in real time within a unique platform
- Ease your reporting using multi-criteria filters : incidents, volume, ...
- Connected with +50 transporters
- Zendesk & Gorgias integration - Boost your call-center's efficiency
- Facilitate the sharing of information to your customer support
- Get notified on Zendesk or Gorgias when an incident occurs
- Find your customers’ delivery information directly on Zendesk
Reliable solution - Proven track record
Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :
- Lower customer support contact rate (down to -50% )
- Boost customer satisfaction (+7 pts NPS)
- Trafic growth (up to +5% )
- Fidelity increase, incremental sales (up to +10% )
Shipup, an easy solution to implement
- Various integrations available (Shopify, Magento, Prestashop, ...) so you do not have to develop anything
- User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics
Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...
Strengths of Shipup
- Highly customizable
- User-friendly - Drag&drop solution
- Certifications: GDPR