Review Shipup: Turn delivery into marketing and customer success - Appvizer
Presentation of Shipup

Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:

  • Deliver 2018 - "Game changer" award
  • Connected Retail Nightshow 2018 - Best customer support innovation
  • St*rt me up 2018/2019 Fevad & KPMG's direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

  • Proactive notifications - Notify and reassure your clients in real time
    • Track your packages in real time
    • Send proactive and customized notifications to your customers during delivery
    • Foster a new marketing tool: a 70% open rate for your notifications and 30% click
  • Tracking page - Engage and retain your customers
    • Create your own branded tracking page on your website
    • Use our powerful drag and drop builder
    • Increase your customer retention
  • Cut down your support
    • Anticipate incidents during delivery.
    • Reduce your customer tickets by half.
    • Ease your customer support’s life.
  • Clients feedbacks - Limit your churn
    • Collect your customers’ feedbacks as soon as they get their packages.
    • Create alerts for your customer support.
    • Turn possible detractors into ambassadors.
  • Transporters dashboard - Enhance your QoS measurement
    • Centralize all your packages tracked in real time within a unique platform
    • Ease your reporting using multi-criteria filters : incidents, volume, ...
    • Connected with +50 transporters
  • Zendesk & Gorgias integration - Boost your call-center's efficiency
    • Facilitate the sharing of information to your customer support
    • Get notified on Zendesk or Gorgias when an incident occurs
    • Find your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record

Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :

  • Lower customer support contact rate (down to -50% )
  • Boost customer satisfaction (+7 pts NPS)
  • Trafic growth (up to +5% )
  • Fidelity increase, incremental sales (up to +10% )

Shipup, an easy solution to implement

  • Various integrations available (Shopify, Magento, Prestashop, ...) so you do not have to develop anything
  • User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics

Our clients

Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...

Advantages of Shipup

  • Highly customizable
  • User-friendly - Drag&drop solution
  • Certifications:GDPR
Information on Shipup
Software edited by Shipup
Data stored in the following countries: France
List of the available languages: Danish, English, French, German, Italian, Polish, Spanish, Castilian
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Prices and features of Shipup

Essai 14 jours
Free

Essai gratuit 14j

Analytics

Dashboards
Data Deduplication
Interactive Dashboard
KPI
Net Promoter Score (NPS)

Application Customization

Debranding
Software Layout & Themes
+ 33 other features
Standard
Rate

On demand

Analytics

Dashboards
Data Deduplication
Interactive Dashboard
KPI
Net Promoter Score (NPS)

Application Customization

Debranding
Software Layout & Themes
+ 33 other features

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