Shipup: Turn delivery into marketing and customer success

Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:

  • Deliver 2018 - "Game changer" award
  • Connected Retail Nightshow 2018 - Best customer support innovation
  • St*rt me up 2018/2019 Fevad & KPMG's direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

  • Proactive notifications - Notify and reassure your clients in real time
    • Track your packages in real time
    • Send proactive and customized notifications to your customers during delivery
    • Foster a new marketing tool: a 70% open rate for your notifications and 30% click
  • Tracking page - Engage and retain your customers
    • Create your own branded tracking page on your website
    • Use our powerful drag and drop builder
    • Increase your customer retention
  • Cut down your support
    • Anticipate incidents during delivery.
    • Reduce your customer tickets by half.
    • Ease your customer support’s life.
  • Clients feedbacks - Limit your churn
    • Collect your customers’ feedbacks as soon as they get their packages.
    • Create alerts for your customer support.
    • Turn possible detractors into ambassadors.
  • Transporters dashboard - Enhance your QoS measurement
    • Centralize all your packages tracked in real time within a unique platform
    • Ease your reporting using multi-criteria filters : incidents, volume, ...
    • Connected with +50 transporters
  • Zendesk & Gorgias integration - Boost your call-center's efficiency
    • Facilitate the sharing of information to your customer support
    • Get notified on Zendesk or Gorgias when an incident occurs
    • Find your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record

Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :

  • Lower customer support contact rate (down to -50% )
  • Boost customer satisfaction (+7 pts NPS)
  • Trafic growth (up to +5% )
  • Fidelity increase, incremental sales (up to +10% )

Shipup, an easy solution to implement

  • Various integrations available (Shopify, Magento, Prestashop, ...) so you do not have to develop anything
  • User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics

Our clients

Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...

Editor: Shipup

Strengths of Shipup

  • Highly customizable
  • User-friendly - Drag&drop solution
  • Certifications: GDPR

Shipup demo and screenshots

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Shipup customers

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Shipup pricing and features

Plans & Pricing

Essai 14 jours
Standard
€0
Contact us

Essai gratuit 14j

Features

Analytics
Dashboards
Data Deduplication
Interactive Dashboard
KPI
Net Promoter Score (NPS)
Application Customization
Debranding
Software Layout & Themes
Communication
Notifications Email, sms, or pop-up window that alerts you of an action
Push Notifications
Customer Support
Escalation
Feedback & Customer Satisfaction
Service Quality Management
Tickets Allocation
Data Asset Management
Automated Data Portability (GDPR)
Ecommerce
Parcel Post Tracking
Marketing Automation
Campaign Scheduling
Campaigns Reports Clics, ROI
Email Designer/Builder Drag & Drop / WYSIWYG email editor
Email Templates
Email Tracking
Responsive Email Adaptive emails; messages adapt to the size of the screen
Scenario Management
Survey
Transactional Messaging
Transactional SMS
Process & Workflow
Performance Indicators
Real-Time Editing
Web Design
Drag&Drop Page Builder
HTML Code Edition
Map
Responsive Design
Website Hosting
Website Visitor Tracking

Services

Integration & Interoperability
API, Web Service Restful APIs
Webhooks
Security & Confidentiality
Advanced Encryption Standard (AES)
Daily Backups
SFTP SSH File Transfer Protocol or Secured File Transfer Protocol
Secure Sockets Layer (SSL)
Strict Internal Access Controls

Data hosted in the following countries: France