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Customer Experience Software

Customer experience analysis software is customer relationship software that analyzes the behaviors or proactive feedback from customers of a store or service.Whether via a form sent by email or an in-store questionnaire (on a touchpad for example) it is possible to collect the opinions of people who are potential consumers of your products or services.On the other hand, it is more difficult to analyze the results of these surveys, especially when they are opinions expressed in open fields. Customer experience analysis software is designed to effectively address this issue. CX is becoming increasingly important in customer relations.

Customer Experience : related categories

Our selection of 44 customer experience software

Freshdesk

Customer experience and service simplified thanks to AI

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4.4
Based on +200 reviews
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Paid version from US$15.00 /month

Streamline customer service with a top-rated software. Automate ticket management, track customer interactions, and provide multi-channel support.

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Increase customer satisfaction with Freshdesk's intuitive interface and robust reporting tools. Collaborate with teams, use AI-powered chatbots, and integrate with third-party apps for seamless workflows.

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Benefits of Freshdesk

check Ergonomic interface available in 20 languages

check Easy-to-use with personalised support

check Secure storage (TRUSTe, GDPR, ISO 27001)

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Seismic

Sales Enablement Software to Boost Business Performance

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4.6
Based on +200 reviews
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Pricing on request

Boost your sales with software that streamlines your marketing materials, tracks buyer behaviour, and provides personalised content.

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Our Sales Enablement software allows you to create and manage a centralised content library, automate sales processes, and integrate with your CRM. Seismic's analytics and reporting capabilities give you valuable insights into your sales activities, allowing you to make data-driven decisions.

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Benefits of Seismic

check Increases revenue through efficient task management

check AI-powered content creation and analytics

check Boosts team confidence and customer satisfaction

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Service Cloud

Customer Service Software to Build Customer Loyalty

No user review
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Paid version from €75.00 /month

Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.

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Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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Gourmetmiles

Enhance Dining Experiences with Innovative Software

No user review
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Pricing on request

Streamline customer experience with our software. Manage orders, payments, and rewards in one place.

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Our software simplifies customer experience by providing a user-friendly platform for businesses to manage orders, payments, and rewards. From tracking customer preferences to sending personalized promotions, Gourmetmiles makes it easy to enhance customer satisfaction and loyalty.

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Inline Manual

Interactive User Onboarding Solution for Seamless Training

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4.5
Based on 95 reviews
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Pricing on request

Streamline your customer experience with our software. Easily create interactive guides, tutorials and walkthroughs to help users navigate your product.

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Our software allows you to create customised guides for different user segments, track user behaviour and gather insights to optimise your customer experience. With our intuitive interface, you can create and publish guides in minutes.

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Spring

Streamlined Project Management for Teams

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4.7
Based on 182 reviews
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Pricing on request

Enhance customer experience with our software. Streamline communication, automate processes, and gain insights to improve interactions.

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Spring's customer experience software offers a range of features to optimise interactions. From automated workflows to personalised communication, the software helps businesses maximise customer satisfaction. Gain insights from data analytics to improve customer engagement and retention.

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Mopinion

Master Customer Feedback with Comprehensive Survey Tools

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4.2
Based on 87 reviews
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Pricing on request

Optimise customer experience with advanced analytics, real-time feedback, and customisable surveys.

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Mopinion's customer experience software offers in-depth insights into user behaviour, with options to personalise surveys and collect feedback in real-time. Improve retention and drive growth with Mopinion.

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Viavoo

Optimise Customer Feedback with AI Insights

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Pricing on request

Enhance customer experience with intuitive software that analyses feedback, identifies patterns and provides insights.

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Viavoo's customer experience software empowers businesses to make data-driven decisions. Its user-friendly interface simplifies feedback analysis, identifies key themes and delivers actionable insights.

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Moxtra

Collaborative Workspace for Seamless Communication

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5.0
Based on 1 reviews
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Pricing on request

Streamline customer engagement with a powerful all-in-one software. Collaborate in real-time, share files and content, and manage tasks with ease.

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With this software, you can easily communicate with your customers through chat, voice, or video calls. You can also share files and content, manage tasks, and create customizable forms to streamline your workflow. The platform integrates with popular CRMs and other business tools, making it a comprehensive solution for customer engagement.

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Natero

Advanced Customer Success Management Platform

No user review
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Pricing on request

Enhance customer experience with comprehensive data analysis and predictive insights.

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Elevate your customer experience with Natero's powerful analytics and AI-driven predictions. Gain a deeper understanding of customer behavior, identify potential churn risks, and engage customers with personalized, data-driven strategies.

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Parature

Efficient Customer Engagement Solution

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Pricing on request

Enhance customer experience with a powerful software designed to manage customer interactions, streamline support requests, and boost productivity.

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Parature's customer experience software provides a comprehensive solution for managing customer interactions across multiple channels. With its intuitive interface, businesses can easily track support requests, automate workflows, and collaborate more effectively with their teams.

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We Love Customers

Boost Customer Engagement with Loyalty Program Software

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5.0
Based on 3 reviews
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Enhance customer experience with our software that tracks feedback, analyses data and offers insights.

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Our software's intuitive dashboard displays customer feedback in real-time, making it easy to identify trends and areas for improvement. Automated reports and personalised surveys help you stay on top of customer needs.

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Qualtrics Vocalize

Enhance Customer Feedback with Insights Platform

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Pricing on request

Enhance customer experience with software that collects feedback and provides actionable insights.

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Qualtrics Vocalize analyses customer feedback across multiple channels to help businesses improve their products and services. Its user-friendly interface allows for easy data analysis and visualisation, making it an essential tool for businesses looking to enhance customer satisfaction.

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Questar

Optimise Tasks with Advanced Resource Management

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Pricing on request

Boost customer satisfaction with intuitive and customizable software that streamlines customer interactions and provides insightful analytics.

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Questar's customer experience software empowers businesses to optimize customer interactions through personalized engagement, seamless communication, and real-time insights. With our user-friendly platform, you can create customized workflows, automate tasks, and track performance metrics to enhance customer satisfaction and loyalty.

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RapidSpike

Enhanced Website Performance and Monitoring Solutions

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4.8
Based on 61 reviews
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Enhance customer experiences with software that monitors page speed, uptime, and functionality.

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RapidSpike's customer experience software tracks website performance, identifies areas for improvement, and alerts you to issues before they affect your users.

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Show Roomer

Enhance Your Virtual Property Tours with Show Roomer

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Pricing on request

Enhance customer experience with our software. Streamline operations, track customer interactions and behaviours, and gain insights to improve customer satisfaction.

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Our software provides a comprehensive platform for managing customer experience. With automated processes, real-time data tracking, and customisable reporting, you can optimise customer interactions and improve overall satisfaction.

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Rhombus

Streamline Team Collaboration with Innovative Tools

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4.6
Based on +200 reviews
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Enhance customer experience with software that streamlines communication, automates tasks and analyses data for actionable insights.

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Rhombus software empowers businesses to create personalised experiences by managing customer interactions across channels, automating routine tasks and providing insights for data-driven decisions.

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Cockpit de l'Expérience Client

Innovative Client Experience Management Solution

No user review
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Pricing on request

Boost your customer experience with advanced software. Manage interactions, feedback and loyalty in one place.

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The software streamlines customer interactions, collects feedback and tracks customer loyalty. It provides a comprehensive view of customer interactions, allowing businesses to address issues and improve overall customer experience.

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Servmetrics

Optimise Your Metrics with Advanced Analytics

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1.0
Based on 1 reviews
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Pricing on request

Understand your customers' experience with insightful metrics and analytics, and improve your service quality with Servmetrics.

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With Servmetrics, you can easily measure customer satisfaction, identify areas for improvement and track your progress over time. The software provides you with a range of data visualisation tools, including dashboards, graphs and charts, to help you make informed decisions and take action to improve the customer experience.

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Smaply

Enhance Customer Journey Mapping with Intuitive Software

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4.4
Based on 147 reviews
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Transform your customer experience with intuitive software that maps out customer journeys, identifies pain points, and tracks progress.

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With Smaply, you can easily create visual representations of customer journeys and touchpoints, collaborate with team members, and generate actionable insights to improve customer satisfaction. Plus, the software integrates with other tools for seamless data sharing.

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Benefits of Smaply

check easy collaboration with your team and stakeholders

check professional exports in PDF, PNG, Powerpoint and Excel

check dedicated customer support

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Customer Experience software: purchase guide

Practical guide: how customer experience management works

Digital experience is essential in the process of improving a company's competitiveness. It facilitates customer involvement but also and above all brand loyalty. We just need to keep in mind that it is 7 times more difficult to acquire a new customer than to retain it.

The management of the customer experience cannot be done only on the instinct of the company managers. No one better than the person directly concerned will be able to tell you what the degree of satisfaction drawn from the experience is. Give the customer a voice through the feedback and find a direct touch point to have a perfect understanding of your value to the consumer. To do this, there are two ways to gather this knowledge:

  • Collect data left by customers (purchases, abandonments, sponsorships, etc.)
    Gathering customer opinions through forms, surveys or feedback

The customer experience software must be able to analyze this data and identify the specific actions to be taken to improve the customer experience in order to purchase or retain a purchase.

What is the customer experience software for?

The customer experience software is a customer relationship solution that analyzes customer behavior and/or feedback from a store or service.

Through an email form or an in-store questionnaire (touch panel, for example) you can collect the opinions of your customers and people who are potential consumers of your products or services.

However, you should know that if it is very easy to retrieve data, analyzing it is a little more difficult, especially when it comes to free opinions or answers to open questions. The user experience software is designed to effectively respond to this type of problem. The user experience is increasingly important in customer relations.

Advantages of using customer experience management software

  • In the short term: customer satisfaction, positive perceptions, better internal communication, corporate communication, etc.
  • In the medium to long term: customer loyalty, acquisition of new customers, increase in turnover, optimization of the company's brand image, etc.

Optimal customer experience will be a proactive strategy, as a service focused on the customer will anticipate the needs and expectations, increasing the effectiveness of the experience and the desire to be with you. Build a virtuous circle!

Why use Customer Experience software?

Measuring the true customer experience requires accurate metrics. This is one of the biggest benefits you can get from a customer satisfaction tool.

KPIs are all about marketing a company. Customer Experience Management Software helps companies determine how each point of interaction contributes to the overall experience and, consequently, to customer satisfaction and loyalty. 

Knowing the path of customers and prospects, the strengths and weaknesses of your product or service, and what is said about your brand will allow you to respond to the needs of your target audience and gain competitiveness. 
 

Software to enhance the customer experience

RingCentral Engage

It is an omnichannel platform designed to manage consumer loyalty. - Ring Central Company is an omnichannel solution that allows the collection of opinions and centralizes communications with customers and potential customers.

  • Identify immediate ideas and trends.
  • Support sales promoters with real data.
  • Send alerts to employees.

PureCloud

PureCloud is an all-in-one solution cloud-based, Genesys PureCloud is a contact center software that helps manage and understand customer interactions. It provides your employees with tools they can manage, from a single, intuitive and easy-to-use platform, across all communication services:

  • voice,
  • chat
  • e-mail,
  • social media, etc.

Customer Experience softwares: Q&A

How does a customer experience software work?

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Customer experience software is designed to help businesses improve their interactions with customers. It typically includes features such as data collection and analysis, automated messaging, and customer feedback management. By providing a comprehensive view of customer interactions, businesses can identify areas for improvement and make data-driven decisions to enhance the customer experience.

What features should I look for when looking for customer experience software?

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When searching for customer experience software, it's important to look for features that align with your business goals. Key features include customer feedback management, data analytics, automated messaging, and customer journey mapping. Look for software that offers personalised experiences, real-time insights, and the ability to integrate with other systems.

What are the benefits of customer experience for my company?

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Customer experience software can help businesses improve customer satisfaction and loyalty, boost revenue and profitability, and gain a competitive edge. By providing a more personalised and seamless experience, businesses can increase customer retention rates and attract new customers. It also helps businesses identify areas for improvement and make data-driven decisions to enhance the customer experience.

What are the best customer experience software options?

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There are many customer experience software options available, but some of the best include Salesforce, Zendesk, and HubSpot. These platforms offer a range of features, including data analytics, customer feedback management, and automated messaging, to help businesses improve their interactions with customers.

What are the free customer experience software alternatives I could try?

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Some free customer experience software options include SurveyMonkey, Google Forms, and Zoho Survey. These platforms allow businesses to collect and analyse customer feedback, but may not offer the same level of functionality as paid options. However, they can be a good starting point for businesses looking to improve their customer experience without committing to a paid platform.