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Help Desk Software

Help Desk : related categories

Our selection of 12 help desk software

Zoho Assist

User-friendly tool for businesses who need support or access

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4.7
Based on +200 reviews
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Pricing on request

Access any computer from anywhere with ease. Control, transfer files, chat and collaborate with Zoho Assist.

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Zoho Assist is a remote access software that enables you to access any computer from anywhere with ease. With Zoho Assist, you can control the remote computer, transfer files, chat and collaborate with your team. It is the perfect solution for businesses looking to provide remote support to their clients or collaborate with their team members who are working remotely.

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Benefits of Zoho Assist

check Remote control

check Smooth interface

check Compatible with other devices

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Help Desk Premier

Advanced Support Solutions for Streamlined IT Management

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3.2
Based on 17 reviews
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Pricing on request

Streamline your customer support with this Help Desk software. Manage tickets, automate workflows, and track performance in one centralised platform.

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With Help Desk Premier, you can customise ticket forms to capture essential customer information, set up SLAs to ensure timely responses, and collaborate with your team to resolve issues efficiently. Plus, real-time analytics and reporting give you insights into customer satisfaction and agent performance.

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Helpdesk Office

Efficient Customer Support Tool for Seamless Assistance

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4.7
Based on 3 reviews
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Pricing on request

Streamline customer support with this Help Desk software. Automate ticket management, track performance, and access analytics in one place.

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Improve customer satisfaction with Helpdesk Office. Assign tickets to agents, prioritise tasks, and offer self-service options. Use analytics to identify trends and improve support processes.

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HelpDeskAdvanced

Streamline Support with Advanced HelpDesk Solutions

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4.5
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline customer support with our Help Desk software. Automate ticket management, improve response times and increase customer satisfaction.

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HelpDeskAdvanced offers a powerful set of features to simplify your support process. With automated ticket assignment, customisable workflows and in-depth reporting, your team can focus on delivering exceptional customer service.

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Helpy

Enhance Customer Support with AI-Powered Solutions

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4.3
Based on 5 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
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Pricing on request

Streamline your customer support with intuitive software that tracks and manages tickets, automates tasks and offers self-service options.

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Effortlessly manage customer queries with Help Desk software that offers real-time reporting, customisable branding and is mobile-responsive. Reduce response times and improve customer satisfaction with easy-to-use tools.

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HESK

Enhanced Help Desk Solution for Small Businesses

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4.4
Based on 31 reviews
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Streamline customer support with efficient ticket management, automation, and customisable fields.

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HESK's Help Desk software offers a user-friendly interface, multi-channel support, and powerful reporting tools. With HESK, you can automate repetitive tasks, categorise tickets, and customise fields to suit your business needs. The software also integrates with popular third-party apps and offers a mobile app for support on the go.

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OneDesk

Integrated Project Management & Help Desk Solution

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4.4
Based on 128 reviews
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Paid version from US$11.00 /month

Streamline customer support with a powerful Help Desk software. Automate ticket management, prioritise urgent issues and collaborate with team members.

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With this software, you can easily monitor customer inquiries, assign tickets to the right team member, and track progress until resolution. The software also provides a centralised hub for collaboration with team members, ensuring that your customers receive prompt and efficient support.

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Benefits of OneDesk

check Full-featured Help Desk & Project Management Combined

check No hidden costs & All features are included in all plans

check Live chat, knowledge base, client port, webforms included

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Freshdesk Support Desk

The online help desk for top customer service

No user review
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Paid version from US$15.00 /month

Streamline your customer support with an all-in-one help desk software. Automate tasks, manage tickets, and track customer issues efficiently.

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With this software, you can easily categorize and prioritize tickets, assign them to the right team member, and track progress in real-time. The software's automation features also help reduce response time and improve customer satisfaction.

Read our analysis about Freshdesk Support Desk

Benefits of Freshdesk Support Desk

check Quickly respond to customers with intuitive support

check Leverage AI to automate and speed-up your processes

check Various plans with pricing to fit any business

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Brand Embassy

Revolutionise Customer Engagement with Multichannel Support

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5.0
Based on 2 reviews
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close-circle Free version
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Pricing on request

Streamline customer support with a versatile help desk software that allows for easy ticket management, automated responses, and customisable workflows.

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With Brand Embassy's help desk software, your team can efficiently handle customer inquiries through various channels, including social media and email. Its intuitive interface and advanced analytics make it easy to monitor and improve customer satisfaction.

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Deskero

Effective Customer Support Software for Seamless Interaction

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4.6
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline customer support with intuitive software that organises tickets and provides real-time chat support.

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Deskero's Help Desk software is designed to simplify customer support processes. It offers a user-friendly ticketing system to manage customer queries, as well as live chat functionality to provide instant support. Deskero's software allows businesses to quickly and efficiently respond to customer needs, resulting in increased customer satisfaction.

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Elementool Help Desk

Advanced Help Desk Software for Efficient Support

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4.0
Based on 1 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Efficiently manage customer inquiries with this Help Desk software. Enjoy automated ticketing, email integration, and a user-friendly interface.

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Streamline your customer support with this software's advanced reporting tools, customisable workflows, and multi-channel support options. Keep track of all customer interactions and improve response times.

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everything HelpDesk

Efficient HelpDesk Solution for Seamless Support

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4.3
Based on 39 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

Streamline your customer support with efficient ticket management, automated responses, and customisable workflows.

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Everything HelpDesk simplifies your support process by allowing you to easily categorise and prioritise tickets, automate responses to common queries, and create custom workflows to fit your team's needs. With real-time reporting and analytics, you can monitor performance and make data-driven decisions to improve customer satisfaction.

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Facil HelpDesk

Streamlined Customer Support Solution for Help Desks

No user review
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Pricing on request

Streamline your customer support with this Help Desk software. Automate ticket management, prioritisation and escalation, and track progress with ease.

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With Facil HelpDesk, you can easily manage customer inquiries and support requests. The software's automation features help to streamline ticket management, while escalation and prioritisation ensure that urgent issues are dealt with promptly. Track progress and monitor team performance with ease, all from one centralised platform.

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Help Desk softwares: Q&A

How does a help desk software work?

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Help desk software allows support teams to manage customer inquiries, concerns, and complaints. It works by centralising all incoming requests in a single location, which can be accessed by agents to resolve issues efficiently. It can automate responses to frequently asked questions, provide real-time customer support, and track response times.

What features should I look for when looking for help desk software?

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The features you should look for in help desk software are automation, ticket management, reporting and analytics, multi-channel support, and integrations. Automation reduces the workload of the support team, ticket management helps in organising and prioritising requests, reporting and analytics provide insights into customer behaviour and support team performance, multi-channel support enables customers to reach out through multiple channels, and integrations with other tools such as CRM and social media platforms.

What are the benefits of a help desk for my company?

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Help desk software benefits include enhanced customer satisfaction, improved response times, increased productivity and efficiency, reduced workload and human error, better collaboration and communication within the support team, and insights into customer behaviour and support team performance. It helps to improve customer service and retention, which in turn promotes business growth.

What are the best help desk software options?

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Some of the best help desk software options in the UK market are Freshdesk, Zendesk, Zoho Desk, HappyFox, and Intercom. Each of these offers unique features and pricing plans to suit various business sizes and requirements. It is important to evaluate each option based on your specific needs before choosing one.

What are the free help desk software alternatives I could try?

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Some of the free help desk software alternatives you could try include Hiver, Spiceworks, osTicket, and Help Scout. While these options may have limited features compared to paid options, they offer a good starting point for small businesses or those on a tight budget. However, it is important to note that some of these options may have restrictions on the number of users or tickets.