Help Desk Software

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Help Desk
Customer relationship management
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Our selection of 2 help desk software

Free versionFree trialFree demo

Paid version from US$11.00 /month

Streamline customer support with a powerful Help Desk software. Automate ticket management, prioritise urgent issues and collaborate with team members.

With this software, you can easily monitor customer inquiries, assign tickets to the right team member, and track progress until resolution. The software also provides a centralised hub for collaboration with team members, ensuring that your customers receive prompt and efficient support.

Read our analysis about OneDesk Benefits of OneDesk

Full-featured Help Desk & Project Management Combined

No hidden costs & All features are included in all plans

Live chat, knowledge base, client port, webforms included

Learn more To OneDesk product page
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Free versionFree trialFree demo

Paid version from US$15.00 /month

Streamline your customer support with an all-in-one help desk software. Automate tasks, manage tickets, and track customer issues efficiently.

With this software, you can easily categorize and prioritize tickets, assign them to the right team member, and track progress in real-time. The software's automation features also help reduce response time and improve customer satisfaction.

Read our analysis about Freshdesk Support Desk Benefits of Freshdesk Support Desk

Quickly respond to customers with intuitive support

Leverage AI to automate and speed-up your processes

Various plans with pricing to fit any business

Learn more To Freshdesk Support Desk product page
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Help Desk softwares: Q&A

Help desk software allows support teams to manage customer inquiries, concerns, and complaints. It works by centralising all incoming requests in a single location, which can be accessed by agents to resolve issues efficiently. It can automate responses to frequently asked questions, provide real-time customer support, and track response times.

The features you should look for in help desk software are automation, ticket management, reporting and analytics, multi-channel support, and integrations. Automation reduces the workload of the support team, ticket management helps in organising and prioritising requests, reporting and analytics provide insights into customer behaviour and support team performance, multi-channel support enables customers to reach out through multiple channels, and integrations with other tools such as CRM and social media platforms.

Help desk software benefits include enhanced customer satisfaction, improved response times, increased productivity and efficiency, reduced workload and human error, better collaboration and communication within the support team, and insights into customer behaviour and support team performance. It helps to improve customer service and retention, which in turn promotes business growth.

Some of the best help desk software options in the UK market are Freshdesk, Zendesk, Zoho Desk, HappyFox, and Intercom. Each of these offers unique features and pricing plans to suit various business sizes and requirements. It is important to evaluate each option based on your specific needs before choosing one.

Some of the free help desk software alternatives you could try include Hiver, Spiceworks, osTicket, and Help Scout. While these options may have limited features compared to paid options, they offer a good starting point for small businesses or those on a tight budget. However, it is important to note that some of these options may have restrictions on the number of users or tickets.