Data centralization is a step forward that should not be underestimated in the field of event management. Thanks to Sales & Customer Management tools, it is now easier for promoters to manage ticket sales with dedicated tools.
Streamline ticketing with easy event creation, payment processing and attendee management.
Yurplan's ticketing software simplifies event organization with customizable options for ticket types, seating plans, and promotional codes. The platform also offers real-time sales analytics and integrations with popular payment gateways.
Read our analysis about YurplanTo Yurplan product page
Simplify your event organization with our easy-to-use ticketing software. Sell tickets online, manage attendees and keep track of your sales with ease.
Our ticketing software offers a range of features to make your event planning a breeze. Set up multiple ticket types, customize your event page, and access real-time sales data from anywhere. Plus, our user-friendly platform ensures a smooth experience for both you and your attendees.
Read our analysis about BilletwebTo Billetweb product page
Streamline event management with efficient ticketing, registration, and access control.
Last2ticket simplifies event planning with its user-friendly platform for creating and selling tickets, managing attendees, and monitoring entry. Get real-time updates, customise your event page, and enjoy seamless integration with payment systems.
Read our analysis about Last2ticketTo Last2ticket product page
Streamline your event management with a powerful ticketing software. Manage sales, attendees, and refunds with ease.
With our ticketing software, you can create custom ticket types, track attendance, and analyse sales data. Plus, our intuitive interface makes it easy to manage your event in real-time.
Read our analysis about Line-UpTo Line-Up product page
Streamline event management with an all-in-one ticketing solution. Sell tickets online, manage guest lists, and track sales all in one platform.
Simplify event planning with customisable ticketing options and real-time reporting. Access attendee data and analytics, and easily manage refunds and cancellations. Focus on creating memorable experiences, not managing logistics.
Read our analysis about WeezeventBenefits of Weezevent
An intuitive and easy-to-use solution.
A customer service available 24/7.
More than 180,000 organizers trust us.
To Weezevent product page
Streamline ticketing with our software. Manage events, sell tickets, and track sales all in one place.
Our ticketing software allows for easy customization of event pages, integration with major payment gateways, and real-time reporting on sales data. Say goodbye to manual ticketing processes and hello to a more efficient way of managing events.
Read our analysis about OvationsTo Ovations product page
Streamline your event planning with ticketing software that simplifies registration, payment, and check-in.
With our Ticketing software, you can easily create custom ticket types and pricing, offer discounts and promo codes, and track attendee data for future events. Plus, our mobile app makes check-in a breeze.
Read our analysis about EventManagerTo EventManager product page
Streamline ticketing and fundraising with intuitive software.
Tessitura Software simplifies ticketing and fundraising for performing arts organizations, museums, and other cultural institutions. Its user-friendly platform allows for easy management of ticket sales, memberships, donations, and customer data.
Read our analysis about Tessitura SoftwareTo Tessitura Software product page
Streamline Your Ticketing Process. Sell tickets online, manage attendees, and track sales with ease.
With our ticketing software, you can create custom event pages, set up multiple ticket types, and offer discounts to boost sales. Our reporting tools help you analyze ticket sales and track attendee data, while our mobile app allows you to check in guests on the go. Save time and increase revenue with Ticket Tailor.
Read our analysis about Ticket TailorTo Ticket Tailor product page
Streamline customer support and ticket management with our Ticketing software. Automate workflows, track tickets, and resolve customer issues efficiently.
With our Ticketing software, you can create custom ticket forms, set up automated responses, and assign tickets to specific agents or teams. Get real-time insights into ticket volume and response times, and use the built-in reporting tools to track agent performance and customer satisfaction.
Read our analysis about Ticketing SystemTo Ticketing System product page
Streamline your event ticketing with this software. Manage ticket sales, create custom seating plans, and track attendance all in one place.
With this ticketing software, you can easily create and manage events with custom ticket types, pricing and discounts. The platform also offers real-time reporting, integration with popular payment gateways, and the ability to customize your event page. Plus, it allows you to track your attendees' preferences and behaviors to help you plan future events.
Read our analysis about TicketingHubTo TicketingHub product page
Manage events with ease using this ticketing software. Create custom events, set ticket prices and track sales effortlessly.
This intuitive software allows you to design event pages, set up payment gateways and manage attendees with ease. It also offers real-time reporting, allowing you to track sales and attendance data in one place.
Read our analysis about TicketLeapTo TicketLeap product page
Streamline your event ticketing with easy-to-use software. Sell tickets, manage registrations and track attendance all in one place.
With this software, you can create custom registration forms, set up discount codes, and offer multiple ticket types. Real-time attendee tracking and automated email reminders make managing your event a breeze. Plus, the software integrates with popular payment gateways for easy transactions.
Read our analysis about AcceleventsTo Accelevents product page
Streamline your ticketing process with our software. Manage sales, seating, and customer data all in one place.
Our ticketing software simplifies the process for both customers and staff. Customers can easily purchase tickets online, while staff can manage sales, seating assignments, and customer data in real-time. Say goodbye to manual processes and hello to a more efficient way of managing ticketing.
Read our analysis about accesso ShoWareTo accesso ShoWare product page
Streamline ticket sales and management with a powerful software solution. Simplify event creation and pricing, set up ticketing rules, and track sales data.
Digitick Systems offers a comprehensive ticketing platform that is easy to set up and use. Its intuitive interface allows you to customize your events, set up ticketing rules, and track sales data in real-time. With its powerful features, you can streamline your ticket sales and management processes, saving time and increasing revenue.
Read our analysis about Digitick SystemsTo Digitick Systems product page
Efficient ticket management with automated workflows and customisable templates, ensuring streamlined communication with customers.
TickEthic's ticketing software offers a user-friendly platform with advanced features such as automated workflows and customisable templates. This ensures efficient communication with customers, while also reducing response times. With TickEthic, businesses can easily manage their tickets and ensure a streamlined process that saves them time and resources.
Read our analysis about TickEthicTo TickEthic product page
Streamline your customer support with our ticketing software. Manage customer inquiries and track progress efficiently.
Our software allows you to assign tickets to team members, set priorities, and automate responses. With real-time reporting, you can monitor performance and make data-driven decisions. Improve customer satisfaction with Entrǎpolis.
Read our analysis about EntrǎpolisTo Entrǎpolis product page
Streamline your ticketing with a powerful software that simplifies sales, reporting and customer management.
Alleviate the hassle of ticketing and focus on your business with Aluvii's efficient software. Create custom tickets, track sales, and manage customers with ease. Get real-time insights with reporting features and optimize your operations today.
Read our analysis about AluviiTo Aluvii product page
Streamline ticket sales and management with our ticketing software. Easily create events, manage ticket inventory, and track sales.
With our ticketing software, you can customize ticket types and pricing, set up automated email notifications, and easily integrate with your website. Plus, our real-time reporting and analytics provide valuable insights into your event's success.
Read our analysis about Billetterie ImaginaTo Billetterie Imagina product page
Streamlined event management, real-time ticket sales, and audience engagement tools enhance operational efficiency and participant satisfaction.
Cityvent offers an array of advanced features including streamlined event management to simplify planning processes, real-time ticket sales for instant access to events, and robust audience engagement tools that boost interaction and satisfaction. With its user-friendly interface, organisers can efficiently manage resources, track sales performance, and provide an exceptional experience to attendees. This comprehensive ticketing solution supports a wide range of events, making it a versatile choice for planners across various industries.
Read our analysis about CityventTo Cityvent product page
Still managing support requests with spreadsheets, email threads, or post-it notes stuck to someone’s monitor? That might have been fine five years ago—but today, it’s a recipe for chaos. In a world where response time is tied to customer trust, the old ways just can’t keep up.
Ticketing software isn’t just a tool for logging requests. It’s your support team's control center. It brings structure to the madness, turns customer messages into trackable tasks, and helps your team deliver fast, reliable, professional service—every single time.
The real value isn’t just in tracking tickets. It’s in how the system transforms the way your entire team works—from the way requests are handled to the way performance is improved over time. Here's what that looks like in practice:
Response times shrink—dramatically.
No more hunting through inboxes to find the latest customer email. With automated ticket assignment and status updates, every request lands exactly where it needs to be. Agents know what’s next. Customers aren’t left waiting. Everyone wins.
Customers stop repeating themselves.
With a unified view of all past interactions, your team always has context. Whether a customer reached out via email, chat, or social media, every detail is in the thread. No more “Have you tried turning it off and on again?” three times in a row.
Your team gets its time back.
Manual follow-ups, endless status updates, and ticket routing? Gone. Automated workflows handle the routine stuff so your agents can focus on complex problems, tricky requests, or simply being more human in their replies.
Visibility improves across the board.
Need to know why ticket volume spiked last Thursday? Or which agent is resolving the most issues on first reply? Real-time analytics help you spot trends, flag bottlenecks, and build a stronger strategy based on data—not guesswork.
You can finally scale without breaking things.
Growth is great—until your support system starts cracking under pressure. Modern platforms are built to grow with your team. Whether you're onboarding new agents or opening new markets, ticketing software adapts without needing a full overhaul every six months.
Let’s break down what you should actually look for in a ticketing platform. These aren’t just nice-to-haves—they're what makes the difference between “we have a system” and “our support runs like a machine.”
Multichannel Support
Customers don’t care where they reach you—they just want help. A solid ticketing platform pulls in queries from email, live chat, contact forms, and social platforms into one dashboard.
Automated Workflows
Repetitive actions like assigning tickets or escalating based on SLAs shouldn’t require manual effort. With automation, you define the logic once and let the system handle the rest.
Custom Dashboards
Agents want open tickets. Managers want SLA trends. Executives want CSAT scores. A customizable dashboard gives everyone the visibility they need to make smart decisions.
Self-Service Portals
A searchable knowledge base lets customers solve simple problems themselves. It improves team efficiency and customer satisfaction.
Integrations That Actually Work
Whether it's pulling data from your CRM or notifying a Slack channel, the more connected your platform is, the more effective your support team becomes.
Enterprise-Grade Security & Compliance
From GDPR compliance to audit trails and access control, your platform needs to protect customer data and meet regulatory requirements.
If your goal is to give your customer support team the clarity, speed, and structure they need to do their best work, these tools deliver.
| Software | Best For | Key Strengths | Things to Know |
|---|---|---|---|
| Zendesk | Growing businesses looking for maturity and flexibility. | Omnichannel support, automations, extensive integrations, SLA tracking. | Starts at $49/agent/month. May be costly for startups, but great long-term value for scale. |
| Freshdesk | Startups and SMBs that want ease of use with room to grow. | AI-powered responses, intuitive UI, self-service tools, mobile-ready. | Free plan available. Paid plans from $15/agent/month. |
| Kayako | Teams focused on real-time customer experience. | Unified inbox, chat-first approach, journey tracking, escalation rules. | Starts at $30/agent/month. Can require customization for large orgs. |
| Zoho Desk | Companies already using Zoho or seeking automation depth. | Context-aware tickets, AI assistant, multichannel tools. | Free for 3 agents. Paid plans from $12/agent/month. |
For complex service environments—like IT departments and enterprises—these tools go beyond ticketing and offer full-service management workflows.
| Software | Best For | Key Strengths | Things to Know |
|---|---|---|---|
| Jira Service Management | Agile IT teams needing flexibility. | Custom workflows, agile templates, robust analytics. | Free for 3 agents. Paid from $20/agent/month. Setup may require IT resources. |
| ServiceNow | Large enterprises managing full-scale service ops. | Automation, asset management, CMDB, scalability. | Enterprise-grade. Pricing on request. |
| BMC Helix ITSM | Highly regulated or global organizations. | AI insights, predictive service, ITIL alignment. | Longer setup, demo required. |
Buying the platform is step one. Making it stick? That’s where the magic happens. Here’s how to ensure a smooth implementation:
Define your "why" before your workflows.
Are you drowning in unassigned emails? Struggling to meet SLAs? Clarify your goals early and use them to shape setup, automation, and training.
Bring your team into the process—early and often.
Let agents and leads test features and give feedback. Their insights build better adoption—and better outcomes.
Start small. Learn fast. Then scale.
Run a pilot, catch the pain points, and iterate. Then roll out to the rest of the team with more confidence and fewer surprises.
Tailor training to real workflows.
Forget generic walkthroughs. Focus training on what agents actually do every day—replying, escalating, and closing tickets efficiently.
Keep communication channels wide open.
Create a safe space for questions, feedback, and sharing best practices post-launch. Support champions help keep things on track.
Don’t just measure adoption. Measure impact.
Are SLAs improving? Is CSAT up? Use data to refine processes and prove ROI to the wider business.
The ticketing landscape is evolving—but awareness isn’t enough. The advantage goes to those who act on the trends. Here's what’s coming in 2025, and how forward-thinking teams are adapting:
Modern platforms do more than just route tickets. Expect features like sentiment detection, reply suggestions, and predictive escalation to become the new standard. This isn't future talk—it's happening now.
What to do: Choose tools with ready-to-use AI features, not just ones in beta. Prioritize systems that let non-technical teams tweak automation rules without relying on devs.
Customers prefer to help themselves when possible—and businesses benefit from the reduced workload. But static FAQ pages aren’t enough anymore.
What to do: Invest in knowledge bases with built-in analytics. Track what customers search for, where they get stuck, and update content proactively. Assign someone to “own” this evolving content hub.
Whether you're in B2B or B2C, customers expect support conversations to flow seamlessly across chat, email, social, and phone. Fragmented channels lead to fragmented service.
What to do: Audit your support touchpoints. Can agents access a single conversation thread across channels? If not, it’s time to prioritize unified inboxes and cross-channel continuity.
You’ve already got dashboards for CSAT and resolution time. But leading teams are now asking: What’s driving churn? Where are upsell moments hiding? How can support influence revenue?
What to do: Go beyond vanity metrics. Pick a platform that connects support data to CRM, product, and usage analytics. Insights should shape roadmap decisions and staffing plans—not just satisfy reporting checkboxes.
Support can’t operate in a silo. The most effective teams integrate ticketing with sales, product, billing, and internal comms tools to build a truly responsive ecosystem.
What to do: During your selection process, ask vendors to demonstrate real integrations—not just list APIs. Can your agents trigger actions in other tools from within a ticket? Can your platform auto-enrich customer records from your CRM?
Ticketing software is no longer a back-office utility—it’s a strategic lever for growth. It shapes customer experience, unlocks team efficiency, and prepares your business for what’s next.
Pick the right tool, roll it out with intention, and keep evolving it based on real feedback and measurable impact. That’s how you turn support from a cost center into a competitive advantage.
Ticketing software is a tool that helps businesses to manage ticket sales, event management, and customer support. It works by providing a platform to create, manage, and track tickets. It also allows customers to purchase tickets online or through other channels.
When looking for ticketing software, look for features such as event creation and management, ticket sales and distribution, seat selection, payment processing, reporting and analytics, and customer support. These features will help you manage your events and customers more effectively.
Ticketing software helps your company to manage events and customers more efficiently. It allows you to create and sell tickets online, manage your attendees, and track performance metrics. It also enables you to provide better customer support, increase revenue, and improve customer experience.
The best ticketing software options include Eventbrite, Ticketmaster, and StubHub. Eventbrite is a popular option for small to medium-sized events, while Ticketmaster is a larger platform that offers ticketing services for large events. StubHub is a secondary ticketing marketplace that offers fan-to-fan sales.
Some free ticketing software alternatives include Brown Paper Tickets, Ticket Tailor, and Event Espresso. Brown Paper Tickets offers free event registration and ticketing services, while Ticket Tailor provides a low-cost ticketing solution. Event Espresso is a WordPress plugin that allows you to sell tickets directly on your website.
