Apizee Diag Help Desk : Customer video assistance solution

Apizee Diag Help Desk: in summary
Apizee Diag Help Desk is a remote assistance solution specifically designed for support and contact centers. Our solution is installation-free and allows your employees to assist a user, for example, with a breakdown or a technical problem. The assistance is done entirely remotely by sending a link by sms or email in order to realize a remote assistance. A simple link is enough for your collaborator to treat and solve the problem quickly, as soon as the first request is made by the customer. Collaborative tools are available on the platform in order to exchange files or to give instructions to the user.
Apizee Diag Help Desk will offer you the possibility to show and accompany the user in his environment with the assistance of a remote expert. You will thus be able to reduce your costs and avoid travelling to your customers.
Its benefits
Increase the rate of resolution at the first intervention
Improving the satisfaction rate
Reduce your operational costs
GDPR
Apizee Diag Help Desk: its rates
Standard
Rate
On demand
Clients alternatives to Apizee Diag Help Desk

Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.
See more details See less details
Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.
Read our analysis about Service CloudBenefits of Service Cloud
Complete customer history with Salesforce integration
Artificial Intelligence can anticipate an activity
Scalable platform from 1 to 10 thousand users
To Service Cloud product page

Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page

Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.
See more details See less details
monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.
Read our analysis about monday serviceTo monday service product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.