iAdvize: The Conversational platform

iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.

The Conversational Platform

 iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.

iAdvize is a ‘Gartner Cool Vendor’ certified platform that generates value for brands such as Disney, TUI, L’Oréal, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.

Advantages of iAdvize

iAdvize allows you to significantly increase business performance by exploiting the following features:

  • Independent experts guarantee you the possibility to answer all possible questions without having to hire and train more employees;
  • Automatic question detection prevents you from letting an Internet user interested in your products leave;
  • iAdvize reduces the boundary between people and technology;
  • Managing customer relationships allows you to engage potential customers and convert them into ambassadors.

Editor: iAdvize

Strengths of iAdvize

iAdvize demo and screenshots

iAdvize customers

No customer reference

iAdvize pricing and features

Plans & Pricing

Standard
Contact us

Sur devis

Features

Communication
Chat Box / Instant Messaging Live discussion via a Webchat
Chatbot
Live Video Stream
Notifications Email, sms, or pop-up window that alerts you of an action
SMS Short Message System
Video Conference Audio and video calls with two or more people
VoIP Calls Phone conversations
Customer Support
Communications History
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Feedback & Customer Satisfaction
Help Desk
Lead Detection
Live Chat
Queue Management
Service Quality Management
Standardized Responses
Guarantee
SLA higher than 99.5% Service Level Agreement (SLA). It defines the level of service expected by users in percentage of uptime activity
Marketing Automation
Population Targeting Segmentation & profiling
Social Networks Hub

Services

Integration & Interoperability
API, Web Service Restful APIs
Website (plugin, form)
Support
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: France