Tidio : All in-in-one AI customer servie platform
Tidio: in summary
Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform enables real-time, multichannel support across websites, email, and messaging platforms such as WhatsApp, Instagram, and Facebook Messenger.
Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) capable of handling a wide range of customer enquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available—no credit card required.
Live Chat
Sleek, lightweight widget for instant website engagement
Live message previews and quick-reply templates
Collect visitor data with customisable pre-chat forms
File sharing and downloadable chat transcripts
Option to ban users by IP and host chats on standalone pages
Lyro AI Agent
AI chatbot that resolves up to 64% of common queries
Learns from your website and documents to deliver personalised responses
Automates tasks such as checking order status and applying discounts
Supports multiple languages with automatic detection
Seamlessly transfers conversations to human agents when needed
Automation Flows
Visual builder for setting up tailored workflows
Combine triggers, actions, and conditions for intelligent automation
Reusable templates to boost efficiency and scale
Proactively engage visitors based on behaviour
Help Desk & Ticketing
Unified inbox to manage all incoming messages
Ticketing system with filtering and prioritisation options
Departmental routing for quicker resolution
Built-in analytics to monitor performance and customer satisfaction
Multichannel Communication
Integrates with Instagram, WhatsApp, Messenger, and email
Shared inbox for streamlined communication
Real-time visitor and basket tracking
Multilingual support with pre-translated content and auto-detection
Seamless Integrations
Compatible with Shopify, WooCommerce, BigCommerce, PrestaShop, and more
Works with website builders like WordPress, Wix, Squarespace, and Weebly
Connects with CRM, email marketing, and analytics tools via Zapier and OpenAPI
Includes major platforms like HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and others
Use it with: Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI
Global Accessibility
Available in dozens of languages, with additional translation options
Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more
Available to users worldwide (excluding countries under international sanctions)
Company Snapshot
Founded in 2013
Headquartered in Szczecin, Poland, with offices in San Francisco and Warsaw
Team of approximately 180 employees
Raised $26.8 million, including a $25 million Series B in 2022
Annual revenue of approximately $9.5 million (as of December 2023)
Its benefits
Ease of use (no-code implementation, visual chatbot builder)
Sleek design (lightweight, customisable chat widget)
Powerful AI (resolve most of your tickets without a single click)
Great ROI (affodable pricing, measurable impact)
GDPR
Tidio - Resolve up to 64% of your tickets with AI customer service bots 
Tidio - Manage your workload from one dashboard 
Tidio - Talk to your visitors in real-time via live chat 
Tidio - Manage customer interactions with automation flows 
Tidio - Integrate it with more than 100 tols 
Tidio - Grow sales by providing AI product recommendations 
Tidio: its rates
Free
Free
Starter
€29.00
/month /10 users
Growth
€59.00
/month /10 users
Plus
€749.00
/month /10 users
Premium
€2,999.00
/month /50 users
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