Cherwell is designed for IT professionals seeking a robust service desk solution. Perfect for medium to large enterprises, it offers seamless integration, powerful automation, and customisable workflows that distinguish it from other ITSM platforms.

What are the main features of Cherwell?

Seamless Integration

With Cherwell, organisations can effortlessly connect existing tools and systems to create a unified IT infrastructure. This feature ensures minimal disruption while enhancing operational efficiency.

• Integrate with popular applications like Microsoft Teams and Slack.
• Use comprehensive APIs for custom integrations.
• Access pre-built connectors to speed up deployments.

Automation and Efficiency

Automation is at the heart of Cherwell's service offerings. It enables IT teams to work smarter by automating repetitive tasks, allowing them to focus on more strategic initiatives.

• Create automated workflows for incident management.
• Utilise built-in templates to streamline processes.
• Enable auto-escalation for unresolved issues.

Customisable Workflows

Cherwell’s flexibility allows IT teams to tailor workflows according to their unique business needs. This enhances productivity and aligns IT service management with organisational goals.

• Design workflows without coding knowledge.
• Adapt existing templates to specific needs.
• Use drag-and-drop builders for easy customisation.

Self-Service Portal

The self-service portal empowers end-users to find solutions independently, reducing the load on IT support teams and improving service delivery speed.

• Access a searchable knowledge base for common issues.
• Submit and track service requests with ease.
• Customise the portal to match branding requirements.

Reporting and Analytics

Cherwell provides robust reporting tools that offer valuable insights into operational performance. This data-driven approach helps organisations make informed decisions and enhance service management strategies.

• Generate real-time reports on IT service performance.
• Use dashboards to visualise key metrics.
• Customise reports to align with business objectives.