SysAid: in summary

SysAid is a cloud-based IT service management (ITSM) and help desk software that is designed to help organisations of all sizes streamline their IT workflows and improve their IT service delivery. It offers a comprehensive set of tools for managing IT services and assets, including incident management, problem management, change management, asset management, and more. SysAid is particularly suited for IT teams who want to improve their communication, collaboration, and productivity.

One of the key differentiators of SysAid is its user-friendly interface and customizable workflows, which make it easy for IT teams to configure the software to their specific needs. Another strength is its built-in automation capabilities, which help to reduce manual tasks and improve efficiency. SysAid also offers a range of integrations with other IT tools and platforms, such as Microsoft 365, Salesforce, and Jira, which can help IT teams to further streamline their workflows and improve their overall IT service management capabilities.

Its benefits

Increased efficiency and productivity

Better communication and collaboration among IT teams

Better visibility into IT operations and performance

Certifications:ISO 27001, ISO 27018

Its disadvantages

Integrations need extra work, but allow customization

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Appvizer's opinion

SysAid's cloud-based IT service management (ITSM) and help desk software is impressive. We like that the software streamlines IT workflows and improves IT service delivery for all sizes of companies.

Customizable workflows help customers improve their IT processes and meet their business goals.

SysAid's built-in automation reduces manual jobs and boosts efficiency. IT teams can focus on strategic jobs instead of administrative work.

We like that SysAid includes excellent customer help and training. This helps users maximise software use and swiftly resolve issues.

We recommend SysAid to any company seeking to improve IT service delivery and workflows. SysAid can optimise IT processes and boost efficiency and output with its user-friendly interface, customizable workflows, automation, and integrations.

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SysAid: its rates

SysAid offers three plans for organisations of different sizes and needs. 

  • The Help Desk plan includes asset management, ticket automation, self-service, and automated reporting. 
  • The ITSM plan offers everything in Help Desk and adds ITIL package, workflow automation, third-party integrations, and advanced custom fields. 
  • The ITSM AI plan includes everything in ITSM and adds advanced conversational AI capabilities for employee-centric organisations

The pricing for all three plans is available on demand, meaning that organisations can get a customised quote based on their specific needs and requirements. 

On demand

Clients alternatives to SysAid

SysAid: the complete test

SysAid is a powerful tool that can help companies to optimise their IT processes and boost efficiency and productivity. The easy-to-use program manages IT services and assets and is customizable. We will focus on the three main features of the software for your better understanding. These features allow IT teams to simply manage their IT operations, streamline their workflows, and gain better visibility into their IT performance. Let's take a closer look at each element in turn.

User-friendly interface for easy IT service management

SysAid's software is designed with a user-friendly interface that makes it easy for IT teams to manage their IT services and assets. The software's layout is intuitive and straightforward, allowing IT teams to quickly access key features and tools. Additionally, SysAid's customizable workflows enable IT teams to easily configure the software to their specific needs, ensuring that they can efficiently manage their IT operations without unnecessary complexity.

Advanced automation capabilities for streamlined IT workflows

SysAid's advanced automation capabilities are a key feature that helps IT teams to streamline their workflows and reduce manual tasks. For example, the software offers ticket automation, which automatically routes incoming tickets to the appropriate teams or agents, reducing the need for manual triage. SysAid also offers asset management automation, which can help IT teams to manage their hardware and software assets more efficiently by automatically tracking changes and updates.

Integrated reporting and analytics for improved IT performance

SysAid's integrated reporting and analytics capabilities are another key feature that enables IT teams to gain better visibility into their IT operations and performance. The software offers a range of built-in reports and dashboards that provide real-time insights into key metrics such as ticket volume, resolution times, and SLA compliance

Additionally, SysAid's analytics engine allows IT teams to create custom reports and dashboards that are tailored to their specific needs, helping them to make data-driven decisions and continuously improve their IT service delivery.

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