GLPI Network: Open Source ITSM Software

GLPI(Gestionnaire Libre de Parc Informatique), was born in 2003. It is an open source ITSM software that helps companies managing their IT infrastructure from a unique web-console.

GLPI web-based administration interface allows you to manage any data and IT assets of your company through a comprehensive range of features, such as: multi-entity management, multi-user support, multi-location use, multilingual management, mail notifications, etc.

With this tool, you can create, maintain, manage and track the data and IT asset inventory of your entire company:

- IT asset inventory: PCs and servers, networks, software, smartphones and tablets, printers, consumables, cartridges, etc..

- Data asset inventory: financial information, contracts, budget management, reporting and dashboards, etc.

The solution also provides an ITIL compliant ServiceDesk for ticketing, issue tracking and monitoring, as well as a helpdesk feature for end-users and Technicians.

Editor: Teclib'

Strengths of GLPI Network

GLPI Network customers

No customer reference

GLPI Network pricing and features

Plans & Pricing

Standard
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Features

Communication
Contact Manager Search and organization application for professionnal contacts
Notifications Email, sms, or pop-up window that alerts you of an action
ITSM
Change Management
Configuration Management
IT Infrastructure Management
Incident Management
Problem Management
Process & Workflow
Automatic Actions
Problem Resolutions
Task Management & Alerts

Services

Integration & Interoperability
API, Web Service Restful APIs
Website (plugin, form)
Support
Community (FAQ, Forum)
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
On-site Training
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