Matrix42 Service Management is an advanced IT service management solution designed for businesses of all sizes. Its intuitively automated service delivery processes, user-friendly interface, and integration capabilities set it apart from competitors, making it ideal for IT departments seeking to optimise productivity and deliver better service experiences.

What are the main features of Matrix42 Service Management?

Automated Service Delivery

Matrix42 Service Management offers revolutionary automated service delivery to minimise manual interventions, ensuring efficiency in IT operations.

• Workflow Automation: Define and manage workflows to streamline IT service tasks.
• Self-Service Portal: Empower users to solve their own issues with an intuitive self-service portal.
• Triggered Actions: Automate responses based on specific events or conditions.

Integrated IT Asset Management

Unified asset inventory and tracking system integrated to provide a complete overview of IT assets, helping manage resources more effectively.

• Asset Tracking: Continuously monitor all IT assets in real-time.
• CMDB: Maintain a thorough Configuration Management Database to track configurations and relationships.
• Lifecycle Management: Oversee the entire lifecycle of IT assets, from purchase to retirement.

Comprehensive Incident & Problem Management

Matrix42 ensures that incidents are proactively managed to resolution with innovative problem-solving tools.

• Incident Tracking: Efficiently manage, track, and resolve IT incidents.
• Root Cause Analysis: Identify the fundamental cause of issues to prevent recurrence.
• Customizable SLAs: Define and manage service level agreements to meet business performance expectations.