Surfly : Enhanced Collaboration with Real-Time Co-Browsing
Surfly: in summary
What are the main features of Surfly?
Interactive Co-Browsing
Empower your customer interactions with Surfly’s interactive co-browsing feature, which allows agents and customers to browse the web together in real-time without any software installation or expensive infrastructure. This feature enhances support experiences by providing live assistance directly within the customer's browser.
- Seamless integration with existing digital infrastructures
- Intuitive shared browsing experience
- No downloads or plugins required
Session Handover
Improve customer service efficiency with session handover, enabling easy transfer of active sessions between different agents. This feature helps maintain service continuity, ensuring that customers receive the assistance they need without repeated explanations.
- Effortless agent-to-agent session transfers
- Maintain context and history during handovers
- Increase first call resolution rates
Video Chat Integration
Combine co-browsing capabilities with video chat integration to provide a more personable support experience. This fusion allows agents to convey empathy and understanding through face-to-face interaction while guiding clients through complex processes.
- Integrated video calling within co-browsing sessions
- Enhances communication with visual cues
- Facilitates comprehensive problem-solving
Surfly: its rates
standard
Rate
On demand
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