OneDesk: Help Desk & Project Management Software

Intro

OneDesk is Help Desk & Project Management software. It lets you access all your work, collaborations and communications from one place so that you don't need to buy, learn, integrate, and switch between applications.

Product Features

OneDesk includes powerful helpdesk software and uses a multi-channel ticketing system that gives you the flexibility of creating tickets in any way that you choose. Collaborate with your team as well as your customers in resolving issues. Automations are customizable and allows you to set up complex workflows. Our knowledge management system includes the use of knowledge bases which lets you publish self-service articles for your users and customers.

OneDesk includes full-featured project management . Multiple view layouts allow you to filter and group tasks the way you choose. A task list flat view is especially useful for assignees to keep track of their workload. Roadmap, gantt and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members.

UI & Usability

The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create. There are tutorials, videos and live-chat support options which are all accessible within the OneDesk web application.

Integrations

OneDesk currently has native integrations for box.com, dropbox, freshbooks, mailchimp, okta, quickbooks, visual studio, wordpress and azure active directory. Integrations with 100s of other web apps are available via Zapier.