OneDesk: Help Desk & Project Management Software

Review OneDesk: Help Desk & Project Management Software - Appvizer

Intro

OneDesk is Help Desk & Project Management software. It lets you access all your work, collaborations and communications from one place so that you don't need to buy, learn, integrate, and switch between applications.

Product Features

OneDesk includes powerful helpdesk software and uses a multi-channel ticketing system that gives you the flexibility of creating tickets in any way that you choose. Collaborate with your team as well as your customers in resolving issues. Automations are customizable and allows you to set up complex workflows. Our knowledge management system includes the use of knowledge bases which lets you publish self-service articles for your users and customers.

OneDesk includes full-featured project management . Multiple view layouts allow you to filter and group tasks the way you choose. A task list flat view is especially useful for assignees to keep track of their workload. Roadmap, gantt and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members.

UI & Usability

The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create. There are tutorials, videos and live-chat support options which are all accessible within the OneDesk web application.

Integrations

OneDesk currently has native integrations for box.com, dropbox, freshbooks, mailchimp, okta, quickbooks, visual studio, wordpress and azure active directory. Integrations with 100s of other web apps are available via Zapier.

Editor: OneDesk

Strengths of OneDesk

  • Full-featured Help Desk & Project Management Combined
  • No hidden costs & All features are included in all plans
  • Live chat, knowledge base, client port, webforms included

OneDesk demo and screenshots

OneDesk-Gantt Chart OneDesk-Tasks Tree view OneDesk-Tickets Card view OneDesk-Tickets Flatt View

OneDesk customers

No customer reference

Other features of OneDesk

See all the features

OneDesk pricing and features

Plans & Pricing

Standard
US$11 /month /user

Features

Customer Support
Customer Interface
Customer Profile
Help Desk
Live Chat
Queue Management
Ticketing
Tickets Allocation
Project Management
Archives
Backlog Management
Custom Project Structure
Kanban Board
Macroplanning & Reverse planning
Prioritizing
Priority Management
Productivity Analysis
Project Duplication
Project Planning
Project Portfolio (PPM)
Project Profitability Return On Investment
Project Report
Projects Overview / Follow Up
Recurring Tasks
Resource Allocation
Resource Management Human Resources management
Roadmap
Sandbox
Scrum Roles Management
Task Planning Tasks roll out in order to organize the project
Virtual Task Board
Work Breakdown Structure (WBS) Structural view to plan and organize the tasks and steps included in a project
Workload

Services

Support
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: United States of America (USA)

Integrations OneDesk

Wireframe Examples and Benefits for Business Analysts
Nothing is more difficult than creating a website and not getting the visits you expected. It is probably because the wireframe's design was not used. A wireframe is the core to a webpage, it's the vision before the final product. It gives you the visual and interaction a future visitor will have. Easily modifiable, business analysts and designers ideas become align.
How to write meeting minutes for board of directors and other participants
Missed a meeting and can't really trust word-of-mouth? No worries, minutes meeting is here for you. It is a written text of the main topics of the meeting to certify and notify attendees and absentees of true information. Plus, it's a track record that can always be useful and read for upcoming meetings, if need be.

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