Document360: in summary

What is Document360?

Document360 is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users — public or private knowledge bases.

As a Knowledge base, the software helps you to create and manage and publish your articles in real-time. Customization tools, category manager, version control, and security features that lets you see and experience the rich authoring and brand experience. 

The software can also increase the team's collaboration and share knowledge internally to the support team. It features real-time data from dashboards and inbuilt advanced analytics to report on the most important information on what the customers are expecting from your knowledge base and how to improve it. 

Why Switch to Document360?

Document360 is built to self-support your customers, reduce the cost of customer support, improve onboarding and avoid the risk of losing the information internally. These are the common benefits companies experience while using Document360 as a Knowledge management platform.

In aspects of internal Knowledgebase, Document360 facilitates the environment for all technical and non-technical users to make sure your team is actively contributing and consuming your documentation.

You can also define a workflow to achieve good team management. User management is a crucial feature that enables users with different roles to access your documents.

As far as external Knowledgebase, Document360 allows you to create an online library for your customers, providing them with instructions and help articles to troubleshoot the problems themselves. Have you tried our in-app assistance? It is contextual self-support to customers, so they can get help with a modern feature without leaving the page.

Feature Benefits

Private Documentation – The predominant function that secures the confidential knowledgebase articles by allowing access to certain users alone in Private documentation.

User Management – Specific access is given depending on their role functionality For example, Admin, Editor, Draft writer, Reader, etc.

Feedback and commenting – Your knowledge base articles need peer review before publishing. Document360 allows your peers to comment on the particular article/document. So, the concerned person will get notified and perform at the earliest.

Versioning- This feature helps to manage updated information about your software and you have the possibility to perform an audit trail for the revision and roll back to any of the other older versions.

Multiple projects in a knowledge base – Document360 allows you to create multiple projects in a single place, which makes it easier to manage different projects and flexibility to add the team members to access it.

Super fast search- At Document360, you can search your knowledge base (in real-time) for articles that match the query. The most relevant articles are displayed in the list of suggestions to the user. 

Additional functions you may find helpful include the software’s bulk operation capability, daily backup tool, API access, redirection tool, and import and export features.

As for integrations, Document360 works seamlessly with third-party applications and business systems, such as Slack, MS Teams, Freshworks, Intercom, Disqus, Zendesk, Google Analytics, and more. You can plug in your preferred tools to extend the knowledge base ability from the internal team to customer support.

Its benefits

Scalability

Manage multiple knowledge bases from a single place

Built-in analytics and reporting

Certifications:GDPR

Document360 - Video
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Document360 - Features for Editors and Writers
Document360 - Features for End Users/Customers
Document360 - The performance chart gives you an overall picture of end-user interaction with your product knowledgebase
Document360 - Customer geography is displayed in a graphical heat map.
Document360 - The Landing Page is the first page an end-user will visit when looked into a your knowledgebase.
Document360 - With File manager you view, access and mange files.
Document360 - Reader self-registration can be enabled when a knowledge base is set to private instead of being invited by a project admin.
Document360 - Screenshot 8

Document360: its rates and features

Startup
US$99.00
/month /5 users
Business
US$249.00
/month /20 users
Enterprise
US$499.00
/month /20 users
Enterprise Plus
Free

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Customer reviews about Document360

4.8
Based on +200 reviews
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Document360
4.8
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.