Document360 : The Knowledgebase software that scales with your product

Document360 is an AI-powered Knowledge base platform tailored to meet the diverse documentation needs of modern businesses. It is an all-in-one solution for creating and managing knowledge bases, user manuals, documentation, and Standard Operating Procedures (SOPs). Whether your goal is to provide self-service support for customers or streamline internal knowledge sharing, Document360 offers the tools to make it happen.

AI Features:
Document360 is equipped with advanced AI-powered features to simplify content management and improve user experiences:

AI-Powered Search: Enables faster and more accurate retrieval of relevant articles, reducing the time users spend searching for information.
AI Suggestions: As you write articles, the AI can suggest content improvements, related articles, and keywords to enhance SEO and usability.
Auto-tagging and Categorization: The AI automatically tags and organizes content into appropriate categories, ensuring a well-structured knowledge base.
AI FAQ Generator: Automatically generates frequently asked questions from existing content, helping users quickly find answers without manually curating common queries.
AI Summarizer: Summarizes lengthy articles or documents into concise, easy-to-read versions, ensuring users get critical information at a glance.
Business Glossary Generator: Automatically creates and maintains a business glossary, defining key terms used across your knowledge base, ensuring consistency in terminology, and helping users understand complex topics.
Use Cases:

1. Knowledge Base: Create a well-organized, searchable repository of articles to enable self-service support for customers and internal teams.
2. User Manuals: Publish detailed, user-friendly manuals to assist with product onboarding and troubleshooting.
3. Documentation: Ensure all technical, product, and policy documentation is centralized and easily accessible across departments.
4. SOPs (Standard Operating Procedures): Document and distribute standard procedures across your organization to maintain compliance and consistency.

Industry-leading brands like McDonald's, VMware, Virgin Red, Harvard University, DAIKIN, and NHS use Document360 to leverage their documentation and enhance customer support with a self-service knowledge base.