Diabolocom: 100% cloud-based contact center solution.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

Thanks to its speed of implementation, its intuitive interface that is fully integrated with the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.

Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Coyote, Photobox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata, etc.

Editor: Diabolocom

Strengths of Diabolocom

  • Process requests quickly and efficiently
  • Manage your contact centre activity in a few click
  • Secure customer loyalty and win new customers
  • Certifications: PCI-DSS, HADS

Diabolocom demo and screenshots

Diabolocom - Engaged for your customer experience - English Inbound Call & IVR Outbound Call Campaign Live Chat dashboard-Email.png

Diabolocom customers

Bouygues Immobilier Smarbox Dekra Carrefour Intelcia Onepark Decathlon Pro Teskial

Diabolocom pricing and features

Plans & Pricing

Standard
Contact us

Features

Analytics
Activity Monitoring
Connection to Live Data Sources
Custom Charts
Custom Queries
Dashboards
Data Import/Export
Drill Down
Filters
Interactive Dashboard
KPI
Queries Designer
Reports
Shared Dashboards and Reports
Statistics
Communication
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Call Recording
Call Transfer to Mobile Device
Chat Box / Instant Messaging Live discussion via a Webchat
Contact Manager Search and organization application for professionnal contacts
Email Alias Secondary email address that redirects to the main address
Live User Status
Notifications Email, sms, or pop-up window that alerts you of an action
Push-To-Talk (PTT) Calls
SMS Short Message System
Shared Contacts Contacts viewed and updated by multiple people
VoIP Calls Phone conversations
Voice Mailbox Voicemail hosted and accessible via your browser
Sales Force Automation
Access to a Collaborative Database of BtoB Contacts Source of targeted contacts that can be used for sales purpose
Automated Reminders Notification in order to call back a prospect or a customer
BtoB Approach
BtoC Approach
Calls Management On-screen display of information related to an incoming call
Contact Management Editing and follow-up of contacts for a given company
Customer File Import
Events History and Follow-Up Account Activity & History
Prospection
Sales Script Display of the sales script in the input area
Telephony
Blacklist
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Tracking
Call Transfer
Calls Comments and Notes
Customizable Answering Machine
Do Not Disturb
Double Listening
Incoming Line Management
Interactive Vocal Server
Internal Calls
Phone Call Routing
Phone Hours
Rent Local and Toll Free Phone Numbers
Shared Call Log
Simultaneous Call Management
Voice Message Sent by Email

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Webhooks
Windows OS

Data hosted in the following countries: France