Diabolocom: 100% cloud-based contact center solution.

Why Choose Diabolocom for Customer Relationship Management?

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

With its rapid implementation, intuitive interface, fully integrated with leading CRMs on the market, and support for local business, Diabolocom enables companies to deliver customer referral experiences and improve their operational performance.

Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Coyote, Photobox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata, etc.

What Are the Main Features of Diabolocom?

Among the tools that this software makes available to its customers are:

  • Live chat
  • SMS
  • Inbound call
  • Mail and social media
  • Service number

Editor: Diabolocom

Strengths of Diabolocom

  • Process requests quickly and efficiently
  • Manage your contact centre activity in a few click
  • Secure customer loyalty and win new customers
  • Certifications: PCI-DSS, HADS

Diabolocom demo and screenshots

Diabolocom customers

Diabolocom pricing and features

Plans & Pricing

Standard
Contact us

Features

Analytics
Activity Monitoring
Connection to Live Data Sources
Custom Charts
Custom Queries
Dashboards
Data Import/Export
Drill Down
Filters
Interactive Dashboard
KPI
Queries Designer
Reports
Shared Dashboards and Reports
Statistics
Communication
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Call Recording
Call Transfer to Mobile Device
Chat Box / Instant Messaging Live discussion via a Webchat
Contact Manager Search and organization application for professionnal contacts
Email Alias Secondary email address that redirects to the main address
Live User Status
Notifications Email, sms, or pop-up window that alerts you of an action
Push-To-Talk (PTT) Calls
SMS Short Message System
Shared Contacts Contacts viewed and updated by multiple people
VoIP Calls Phone conversations
Voice Mailbox Voicemail hosted and accessible via your browser
Sales Force Automation
Access to a Collaborative Database of BtoB Contacts Source of targeted contacts that can be used for sales purpose
Automated Reminders Notification in order to call back a prospect or a customer
BtoB Approach
BtoC Approach
Calls Management On-screen display of information related to an incoming call
Contact Management Editing and follow-up of contacts for a given company
Customer File Import
Events History and Follow-Up Account Activity & History
Prospection
Sales Script Display of the sales script in the input area
Telephony
Blacklist
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Tracking
Call Transfer
Calls Comments and Notes
Customizable Answering Machine
Do Not Disturb
Double Listening
Incoming Line Management
Interactive Vocal Server
Internal Calls
Phone Call Routing
Phone Hours
Rent Local and Toll Free Phone Numbers
Shared Call Log
Simultaneous Call Management
Voice Message Sent by Email

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Webhooks
Windows OS

Data hosted in the following countries: France

User reviews about Diabolocom

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How to get the best from customer service? Here you will find our list of suggestions to better satisfy your customers' needs and turn customer service into a key and value-added department for your company

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