Diabolocom: 100% cloud-based contact center solution.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

Thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.

Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including: Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Coyote, Photobox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata… etc.

Editor: Diabolocom

Diabolocom demo and screenshots

Diabolocom - Engaged for your customer experience - EnglishInbound Call & IVROutbound Call CampaignLive Chatdashboard-Email.png

Diabolocom customers

Bouygues ImmobilierSmarboxDekraCarrefourIntelciaOneparkDecathlon ProTeskial

Diabolocom pricing and features

Plans & Pricing

Standard
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Features

Analytics
Activity Monitoring
Connection to live data sources
Dashboards
Reports
Statistics
Collaboration
Group management
Notes sharing
Notes taking Todo lists management and notes saving
Task management
Communication
Calls recording
Chat box / Instant Messaging Live discussion via a Webchat
Contact Manager Search and organization application for professionnal contacts
Notifications Email, sms, pop-up window to inform someone the an action is done
Push-To-Talk (PTT) Calls
SMS Short Message System
User Live Status
VoIP Calls Voice conversations
Integration & Interoperability
Webhooks
Sales Force Automation
Automated Reminders Notification in order to call back a prospect or a customer
Calls Management Displays contacts details and history when he calls
Contact management People's details editing and individual follow-up
Customer file import
Events history and follow-up Account Activity & History
Prospection
Sales Script Embeds what the sales person should within the interface
Telephony
Call Center Opening Hours
Call Tracking
Calls Queue management
Calls comments and notes
Custom answerphone message
Double listening
Incoming lines management
Interactive Vocal Server
Phone call routing
Phone hours
Rent local and toll free phone numbers
Shared Call log
Simultaneous calls management

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Windows OS

Data hosted in the following countries: France