Jamespot Support technique: Provide your customers with innovative technical support

In the age of collaborative and digital technology, having a quality customer service has become a strategic imperative that can make the difference between your offer and that of your competitors.

That's why our teams have developed a solution dedicated to technical support and customer relations: Jamespot Technical support.

With the Jamespot Technical Support solution, fully manage the support process within a single tool, from opening the ticket to closing it.

The system also provides you with statistics and reports that make it easy to track your support management.

With Jamespot Enterprise Social Network applications, build a collaborative knowledge base and knowledge base.

With the semantic detection system, users are not likely to ask the same question twice. When the question is submitted, the system proposes similar questions and answers.

Editor: Jamespot

Strengths of Jamespot Support technique

Jamespot Support technique demo and screenshots

Jamespot Support technique customers

No customer reference

Jamespot Support technique pricing and features

Plans & Pricing

Tarif Unique
US$45 /month /user

Prix par membre de l'équipe support

Features

Collaboration
Content Publishing & Sharing
Conversations and posts Collaborative discussions on a wall
Event Scheduling
Extranet
Group Management
Intranet/Community
Knowledge Base, Wiki
Managing Attachments
Meeting Management
Meeting Report
News Feed
Private Connections Between Users
Surveys and FAQ
Task Management
Customer Support
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Help Desk
Live Chat
Ticketing
Tickets Allocation

Services

Mobility
Mobile App
Security & Confidentiality
Advanced Encryption Standard (AES)
Daily Backups
Geographic Data Redundancy
Secure Sockets Layer (SSL)
Strict Internal Access Controls
Support
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France

BOTNATION AI

0
Instantly engage your audience with a chabot
Chat and ChatbotCustomer SupportChatEcommerceEducation & eLearningTraining ManagementStartup

SimplyBook.me

0
Appointment Scheduling Software
Appointment SchedulingReservation & BookingHair salon

Aircall

0
The Phone System Built for Modern Businesses
VoipSoftware VendorTelecomTelephonyIvrCall Centre

Ogustine Marketplace

0
The first online service providers one-stop solution
MarketplaceReservation & BookingEcommerceSupermarketInsuranceLogisticsHuman Services

Extrabat

0
Your complete management software, flexible and intuitive
ErpLandscapeCrmInvoicingHome BuilderWork Site Management

Optima-CRM

0
Innovative Real Estate software CRM & global winner 2018.
Real Estate ManagementReal Estate AgencyCrm

Genesys PureCloud

0
All-in-one cloud contact centre solution
Call CentreCustomer EngagementCustomer Service

Ogustine Selfservice

0
The e-commerce solution dedicated to home service businesses
Human ServicesReservation & BookingChild CareMaid ServiceErpAppointment SchedulingOnline Course

YellowBox CRM

0
The CRM Designed for Sales Teams
CrmTruckingHome BuilderCampaign ManagementSales Force AutomationDashboardAssociation

Sellsy

0
The All-In-One CRM and Invoicing Solution
InvoicingCrmBusiness Management

Eurécia Congés & Absences

0
Spend 50% less time on leave management
Holiday ManagementAttendance Tracking

monday.com

0
The most intuitive platform to manage projects and teamwork
Project ManagementWork platformTask ManagementPpm