Jamespot: Innovative Technical Support

Review Jamespot: Innovative Technical Support - appvizer

What is Jamespot?

Jamespot is a user and customer support solution that allows you to process requests and build an active community of users.

With the Jamespot Technical Support solution, you can fully manage the support process within a single tool, from opening the ticket to closing it.

Benefits of Jamespot

  • The system provides you with statistics and reports that make it easy to track your support management.

  • You can build a collaborative knowledge base.

  • With the semantic detection system, users are not likely to ask the same question twice. When the question is submitted, the system proposes similar questions and answers.

  • It is perfect for any business and organization that wants to implement a digital workplace. 

Editor: Jamespot

Strengths of Jamespot

Jamespot demo and screenshots

The team publishes information for customers (news, developments, events). The information is centralized in one area: the CSR The FAQ application can create a dynamic, interactive FAQ Rich indicators monitor precisely the activity of the support Through the application Q & A, your customers can ask questions and get answers from other clients The support department takes a look at all existing support requests. With features specific to enterprise social network Jamespot the support teams interact with customers

Jamespot customers

No customer reference

Jamespot pricing and features

Plans & Pricing

Tarif Unique
US$45 /month /user

Prix par membre de l'équipe support

Features

Collaboration
Content Publishing & Sharing
Conversations and posts Collaborative discussions on a wall
Event Scheduling
Extranet
Group Management
Intranet/Community
Knowledge Base, Wiki
Managing Attachments
Meeting Management
Meeting Report
News Feed
Private Connections Between Users
Surveys and FAQ
Task Management
Customer Support
Customer Community (Forum, FAQ)
Customer Interface
Customer Profile
Customer Support Dashboard
Escalation
Help Desk
Live Chat
Ticketing
Tickets Allocation

Services

Mobility
Mobile App
Security & Confidentiality
Advanced Encryption Standard (AES)
Daily Backups
Geographic Data Redundancy
Secure Sockets Layer (SSL)
Strict Internal Access Controls
Support
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)
On-site Training
Online Training (Webinar)

Data hosted in the following countries: France

Integrations Jamespot

6 essential features of technical support softwares
Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.

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