SugarCRM: Open Source CRM and online customer relations software

SugarCRM, the market-leading Open Source CRM

SugarCRM is an Open Source CRM developed by the American company of the same name. SugarCRM is a young solution (created in 2004) whose immediate success made it possible to ripen it very quickly. Today, Sugar CRM is a very powerful CRM and is well suited to both small businesses and large organizations.

The strength of this solution lies in its community of millions of users and developers. On the other hand, SugarCRM decided to separate the Open Source CRM and the commercial CRM (owner) in 2015.

Features that allow you to manage everything

SugarCRM integrates CRM features such as account management, contact management, customer / prospect event history, business opportunities and leads, and more.

In addition to these basic functions, the American CRM offers significant benefits on a daily basis:

  • Managing documents, photos and videos
  • Full dashboard: charts, business history
  • Fast and intuitive collaboration in the Active Stream for mentioning colleagues (@collegue) and customer references (#reference)
  • Intuitive update of opportunities in commercial pipe
  • Sending emails, sms, and outgoing calls
  • Offline stable version

Editor: SugarCRM

Strengths of SugarCRM

  • Certifications: GDPR

SugarCRM demo and screenshots

SugarCRM customers

No customer reference

SugarCRM pricing and features

Plans & Pricing

US$40 /month /user
US$65 /month /user
US$150 /month /user


Application Settings
Management of Rights
Customer Support
Case Management
Feedback & Customer Satisfaction
Help Desk
Live Chat
Queue Management
Recurrent Issues Management
Sales Force Automation
Account Management Management of company information
Automated Reminders Notification in order to call back a prospect or a customer
BtoB Approach
BtoC Approach
Business Proposition Customer engagement via product positioning (price, competition, decision making, etc.)
Contact Management Editing and follow-up of contacts for a given company
Customer Portfolio Groups of customers
Events History and Follow-Up Account Activity & History
Opportunity Management Deal that can possibly be gained following the qualification of a lead
Quote Proposal Avoidance
Sales Process and Pipeline Customer life cycle management
Sales Script Display of the sales script in the input area
Segments / Populations Possibility to group contacts by type
Sales Forecasting Future sales numbers based on statistics


Help Desk (Phone, Email, Ticket, Chat)
24/7 Support

Data hosted in the following countries: France, United States of America (USA)

Alternatives to SugarCRM

Find alternatives to SugarCRM