Konverso is a no-code AI automation platform that enables businesses to create personalized AI agents to enhance team performance across various functions. By leveraging proprietary data and knowledge, these AI agents improve efficiency in Sales & Marketing, Customer Support, IT & HR, Productivity, and Knowledge Management. With conversational AI, intelligent automation, and seamless enterprise integration, Konverso helps organizations optimize workflows and reduce operational costs.

What are the main features of Konverso?

No-Code AI Platform for Easy Customization

Konverso provides a user-friendly, no-code environment that allows businesses to create and customize AI agents without requiring technical expertise.

• Build AI agents from scratch or modify pre-built ones to match specific business needs
• Drag-and-drop interface for simple setup and configuration
• Seamless enterprise data integration to leverage existing knowledge and systems
• Quick deployment across multiple communication channels, including chat and email

Conversational AI for IT, HR, and Customer Support

Konverso’s AI agents use natural language processing (NLP) and machine learning to enhance interactions across IT service desks, HR operations, and customer support.

• Automated ticket resolution to reduce service desk workload
• Multi-channel support including Microsoft Teams, Slack, and email
• Continuous learning capabilities to refine AI responses based on user interactions
• 24/7 self-service assistance to enhance employee and customer experience

Intelligent Process Automation for Increased Efficiency

With AI-driven process automation, businesses can streamline repetitive tasks and improve productivity across departments.

• Automated request handling to speed up internal workflows
• Self-service portals allowing employees to resolve issues independently
• Workflow orchestration for seamless integration with enterprise applications
• Real-time performance monitoring through built-in analytics

AI-Powered Knowledge Management

Konverso enhances knowledge management by structuring and retrieving information efficiently through AI-driven search and recommendations.

• Smart search capabilities for instant access to relevant company knowledge
• Context-aware suggestions based on previous queries and interactions
• Integration with knowledge bases like SharePoint, Confluence, and ServiceNow
• Automated content updates to keep information accurate and up to date

Enterprise-Grade Management and Security

Konverso provides robust management features to ensure control, security, and compliance while deploying AI agents at scale.

• Access control and permissions for secure user management
• Third-party integrations with enterprise tools for seamless AI deployment
• Detailed analytics and reporting to monitor AI agent usage and engagement
• SOC 2 Type II certification ensuring high-security standards and data control

Konverso empowers businesses with customizable, AI-driven automation solutions that improve team efficiency, streamline workflows, and enhance knowledge management—without requiring coding skills. Its scalable and secure platform makes it an ideal choice for organizations looking to optimize operations while maintaining full control over their data.