Kore.AI is an enterprise-grade conversational AI platform designed to build, deploy and manage intelligent virtual assistants (IVAs) and AI agents. It is aimed at mid-sized to large organisations across sectors such as customer service, IT operations, HR, banking, healthcare and retail. The platform supports both no-code and pro-code approaches to suit a wide range of technical capabilities. With features including multi-channel deployment, agent orchestration, advanced natural language understanding (NLU), and enterprise-grade governance, Kore.AI helps accelerate digital transformation and improve efficiency across internal operations and customer-facing services.

What are the main features of Kore.AI?

Conversational agent design and orchestration

Kore.AI enables you to design intelligent agents (chatbots, voice bots, hybrid agents) and coordinate them within business workflows.

• Visual drag-and-drop editors allow non-developers to define dialogue flows, intents, entities, and fallback logic.
• Agents can invoke “tools” (e.g. backend actions, APIs) within dialogue nodes, enabling dynamic responses and real-world actions.
• Multi-agent orchestration supports switching context or domains during a single conversation.
• Prebuilt templates accelerate development for standard use cases like password resets, FAQs, or order tracking.

Natural language understanding and contextual intelligence

The platform uses multiple NLU engines and advanced techniques to interpret user input and preserve conversational context.

• Intent recognition, entity extraction, sentiment analysis and turn-based context tracking.
• Ability to manage interruptions, request clarifications, and perform conversational repair where needed.
• Agents improve over time through feedback loops based on real interactions.

Multi-channel and omnichannel deployment

Kore.AI supports deployment across a wide range of communication channels and touchpoints.

• Compatible with web chat, mobile apps, messaging platforms, voice/IVR, SMS, email, social media and more.
• Seamless channel handovers – for example, from chat to voice – while preserving the conversation context.
• Integrates with major contact centre platforms such as Genesys, NICE and Salesforce Service Cloud for hybrid bot-human interaction.

Data access and knowledge integration

Agents can retrieve data from internal systems and documentation to provide accurate and timely answers.

• The built-in “Search + Data AI” layer supports enterprise data retrieval across unstructured documents, wikis, CRMs and external sources.
• Hybrid “agentic RAG” (retrieval augmented generation) combines structured search with generative AI capabilities.
• Over 100 prebuilt connectors simplify integration with key business systems and data sources.

Analytics, monitoring and continuous improvement

Kore.AI includes tools for tracking agent performance and iteratively improving it over time.

• Dashboards with usage metrics such as resolution rate, fallback rate, user satisfaction, and error tracking.
• Conversation analysis, intent gap detection, sentiment trends and root cause identification.
• Version control, auditing, event tracing and real-time logs for diagnostics and quality assurance.

Security, governance and enterprise control

The platform includes built-in features to support compliance, control and scalability across large organisations.

• Role-based access control (RBAC), permissions management and environment separation (dev/test/prod).
• Audit logs, configurable policies and support for regulatory compliance frameworks.
• Flexible deployment options – cloud, on-premise or hybrid – depending on data residency and security requirements.

Why choose Kore.AI?

• Scalable for complex enterprise use cases – supports multi-domain workflows beyond basic chatbot capabilities.
• Flexible deployment and technology stack – compatible with no-code, low-code or full-code environments, without lock-in to a single LLM or data model.
• Strong observability and governance – built-in tracing, versioning, and monitoring tools for full operational oversight.
• Highly rated by users and analysts – consistently scores around 4.7/5 on G2 and is recognised as a market leader.
• Fast time-to-value with templates – ready-to-use solutions for IT, HR and customer service functions.
• Iterative improvement driven by real data – agents can be refined continuously based on live usage and metrics.