Twilio Flex: A Flexible Contact Center Platform

Review Twilio Flex: A Flexible Contact Center Platform - Appvizer

Customization without limits

The Twilio Flex solution meets all business needs for contact centers. It is possible to customize all platforms (call routing, interface color) Each agent's desktop is unique thanks to the ready-to-use programmable building blocks. The main objective is to meet the needs of each client by simplifying the work tool.

The call center solution offers unparalleled adaptability by supporting preferred communication channels and adding voice messages, videos, live chat, and other possible widgets.

An integrable and controllable solution

Twilio Flex provides the opportunity to monitor the call center in real time. Thanks to a dashboard, it is possible to visualize crucial data to try to quickly improve agent performance and optimize task management on contact centers.

Flex is also a solution that allows quick integrations into your organization. The deployment of a contact center takes only a few minutes thanks to the pre-configured dashboard and additional modules. The server-less infrastructure provides unprecedented scalability.

The solution is fully compliant with the various RGPD standards and has ISO 27001 certification. Safety, compliance, and the resolution of numerous issues is a priority for Twilio.

Editor: Twilio

Strengths of Twilio Flex

  • Certifications: PCI-DSS, ISO 27001, GDPR

Twilio Flex demo and screenshots

Twilio Flex-illustration-header-ga@2x Twilio Flex-twilio-flex-lg

Twilio Flex customers

No customer reference

Other features of Twilio Flex

See all the features

Twilio Flex pricing and features

Plans & Pricing

Standard
Contact us

Features

Application Customization
Modules
Collaboration
Scheduling
Task Management
Communication
Call Recording
Chat Box / Instant Messaging Live discussion via a Webchat
Fax Telecopying or telefax
Notifications Email, sms, or pop-up window that alerts you of an action
SMS Short Message System
Video Conference Audio and video calls with two or more people
VoIP Calls Phone conversations
Voice Encryption
Voice Mailbox Voicemail hosted and accessible via your browser
Customer Support
Help Desk
Queue Management
Data Asset Management
Data Collection
Disaster Recovery Plan
DRP Workflow Performance Management
ITSM
Configuration Management
Sales Force Automation
Contact Management Editing and follow-up of contacts for a given company
Telephony
Call Forwarding Call forwarding to a colleague
Call Transfer
Interactive Vocal Server
Phone Call Routing
Testing
Personalization
Prototyping

Services

Integration & Interoperability
API, Web Service Restful APIs
Security & Confidentiality
Secure Sockets Layer (SSL)
Strict Internal Access Controls
Support
Help Desk (Phone, Email, Ticket, Chat)

Data hosted in the following countries: United States of America (USA)

Integrations Twilio Flex

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