Plain Ticket is a comprehensive ticket management tool designed for businesses of all sizes. It facilitates seamless task distribution and tracking for teams, enhancing productivity and collaboration. Key features include automated ticket routing, detailed reporting, and robust integration capabilities.

What are the main features of Plain Ticket?

Automated Ticket Routing

Optimise your workflow with Plain Ticket's automated ticket routing feature, which intelligently assigns tasks to the most appropriate team members, ensuring efficient resolution.

• Smart assignment: Leverages algorithms to distribute tasks based on priority and workload.
• Custom rules: Set your own criteria for ticket routing to match your business needs.
• Real-time updates: Receive notifications as tickets get assigned or escalated.

Detailed Reporting

Gain insights with Plain Ticket's detailed reporting tools, which help you monitor team performance and identify areas for improvement.

• Customisable dashboards: Create reports that focus on the metrics and KPIs important to your business.
• Historical data: Access past ticket data to analyse trends and enhance decision-making.
• Export options: Download reports in various formats for further analysis or presentations.

Robust Integration Capabilities

Enhance your existing systems with Plain Ticket's robust integration capabilities, connecting with various third-party applications for a cohesive workflow.

• API access: Seamlessly integrate with popular tools like CRM and project management software.
• Webhooks support: Set up triggers for automated processes and notifications.
• Plugin extensions: Expand functionality with community-created plugins to address unique needs.

Effective and versatile, Plain Ticket equips organisations with the tools needed for superior ticket management, empowering teams to work more efficiently with a host of powerful features.