ServiceNow Express is an intuitive IT service management solution tailored for small to medium enterprises. Designed to optimise workflow efficiency, it offers robust ticketing, change management, and asset tracking features, setting itself apart as a comprehensive, versatile choice for growing businesses.

What are the main features of ServiceNow Express?

Efficient Ticketing System

With ServiceNow Express, managing and tracking IT issues becomes seamless. The platform is designed to streamline the ticketing process, ensuring prompt attention and resolution. Users can benefit from:

• Automated ticket creation from emails and alerts.
• Intuitive interface to track and manage tickets efficiently.
• Customizable workflows to suit organisational needs.
• Real-time updates to keep everyone informed.

Comprehensive Asset Management

Keeping track of your IT assets is crucial for operational efficiency. ServiceNow Express offers extensive tools for managing software and hardware assets. Discover the advantages of:

• Detailed asset tracking to monitor lifecycle and usage.
• Automating asset inventory updates to ensure accuracy.
• Integration with procurement systems for streamlined processes.
• Asset reporting capabilities for informed decision-making.

Simplified Change Management

ServiceNow Express simplifies change management by providing structured processes that minimise risks and disruptions. The features include:

• Change request workflows that are easy to configure and implement.
• Impact analysis tools to assess potential effects before changes.
• Collaborative features for team involvement and approvals.
• Change calendars to plan and schedule deployments effectively.

For businesses eager to advance their IT service management, ServiceNow Express delivers a robust and user-friendly solution, designed to align perfectly with SMEs' needs and drive operational success.