uContact is a versatile contact centre software designed for businesses aiming to streamline their customer communication processes. It's perfect for organisations of all sizes, offering exceptional omnichannel support, real-time analytics, and enhanced productivity tools to outperform competitors.

What are the main features of uContact?

Omnichannel Communication

uContact offers seamless omnichannel communication capabilities, allowing users to connect with customers across various channels effortlessly. Tailored for businesses aiming to enhance customer interaction and support. Key features include:

• Integration with social media, email, chat, and voice.
• Unified customer communication management.
• Consistent customer interaction history.

Real-Time Analytics

With real-time analytics, uContact empowers organisations to make informed decisions based on live data, enhancing operational efficiency and strategic planning. It is an invaluable feature for managers and decision-makers. Key elements include:

• Dashboards displaying live call data and agent performance.
• Customisable reports for in-depth analysis.
• Performance metrics to track key performance indicators.

Enhanced Productivity Tools

uContact focuses on boosting agent productivity with its array of enhanced productivity tools. This feature is particularly advantageous for contact centres looking to optimise their operations and achieve higher performance levels. Main elements include:

• Automated workflows and task reminders.
• Intelligent call routing based on skill, priority, or availability.
• Integrated communication scripts and knowledge base access.