CloudCall is designed for businesses seeking to optimise their communication workflow. It integrates seamlessly with CRM systems, facilitates customer engagement, and provides advanced analytics. Ideal for sales teams and customer support centres aiming for enhanced productivity.

What are the main features of CloudCall?

Seamless CRM Integration

CloudCall excels in integrating effortlessly with existing CRM systems, ensuring your customer data is always synchronised and up-to-date. This feature enables businesses to:

• Manage customer interactions directly from their CRM platform.
• Log calls automatically to maintain accurate records.
• Access customer history in real-time during calls.

Advanced Call Analytics

Leverage data-driven insights with CloudCall’s advanced analytics tools. These analytics help businesses to refine their communication strategies by offering:

• Detailed call reports to monitor performance.
• Insights into call patterns and customer preferences.
• Metrics to improve team efficiency and service quality.

Enhanced Communication Features

Boosting productivity through robust communication features, CloudCall supports a range of functionalities that cater to business needs:

• Call recording for training and quality assurance purposes.
• Easy call forwarding and tagging for better organisation.
• Real-time call monitoring and whispering features.