3CX is a professional IP telephony solution that allows you to make and receive calls from an IP phone, softphone, smartphone (from a mobile application), or directly from a web browser.
It is meant for all professionals who are regularly on the movement as well as for all those whose activity is mainly carried out by telephone: sales representatives, support managers, etc.
Everything you need to know about 3CX
3CX is a practical tool for all professionals who are regularly on the move. It allows them to make and receive IP calls from any terminal at a lower cost than a traditional telephone operator.
No special hardware required, 3CX has a mobile application that can be installed on any smartphone (iOS or Android), softphone.
Focus on the 3CX program
Adapted to the needs of organizations, 3CX makes it easy to organize conference calls and videos:
- Conference creation and planning
- Sending the conference url to a contact list (external or present in the 3CX directory)
- Sharing screens or PDF documents during the meeting
- Record the conversation
3CX also allows you to conduct surveys during and after each meeting.
The needs of call centers
3CX integrates call forwarding to meet the needs of call centers. A switchboard allows you to simultaneously manage all waiting calls from the web interface.
3CX integrates the needs of managers whose objective is to improve the productivity of teams working in call centers:
- Real-time conversation listening
- Instant messaging with the individual being tapped
Strengths of 3CX
3CX demo and screenshots
No customer reference