Aircall: The Phone System Built for Modern Businesses

Aircall empowers Sales & Support teams to ace every call with a phone system specifically built for their favorite business tools.

Place and take calls, anywhere

Instantly obtain phone numbers in over 🌏 40 countries. 
Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard.

Your call center software built right into your workflows

Aircall allows businesses to natively integrate with major CRMs and helpdesks in one click. With screen pop capabilities you’ll have your customer information and call context in front of you when receiving calls. After a call, all the information gets automatically stored in the CRM and helpdesk of your choice.

Grow your team

Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone and etc.

Track your performance

Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feedand cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.

Editor: AirCall

Strengths of Aircall

  • Native CRM and helpdesk integrations connected in one click
  • Call center features:Routing, IVR, Conference, Power Dialler
  • Built for support, sales teams and modern businesses
  • Certifications: GDPR

Aircall demo and screenshots

Aircall customers

Aircall pricing and features

Plans & Pricing

Essencials
Professional
Custom
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Features

Analytics
Activity Monitoring
Connection to Live Data Sources
Dashboards
Filters
Progress chart
Reports
Statistics
Collaboration
Group Management
Note Taking Management of a task list and note-taking
Notes Sharing
Task Management
Communication
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Call Recording
Call Transfer to Mobile Device
Filters Automated actions on incoming email
Live User Status
Notifications Email, sms, or pop-up window that alerts you of an action
Shared Contacts Contacts viewed and updated by multiple people
VoIP Calls Phone conversations
Voice Mailbox Voicemail hosted and accessible via your browser
Guarantee
SLA higher than 99.5% Service Level Agreement (SLA). It defines the level of service expected by users in percentage of uptime activity
Telephony
Blacklist
Call Center Opening Hours
Call Forwarding Call forwarding to a colleague
Call Queue Management
Call Tracking
Call Transfer
Calls Comments and Notes
Customizable Answering Machine
Do Not Disturb
Incoming Line Management
Interactive Vocal Server
Internal Calls
Phone Call Routing
Phone Hours
Rent Local and Toll Free Phone Numbers
Shared Call Log
Simultaneous Call Management
Voice Message Sent by Email
Whitelist
Double Listening

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Web Browser Extension
Webhooks
Windows OS
Support
Configuration Support
Help Desk (Phone, Email, Ticket, Chat)
Online Training (Webinar)

Data hosted in the following countries: France, United States of America (USA)

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