AANCALL is a cloud-based business communication platform specializing in hosted PBX, SIP trunking, and VoIP solutions tailored for small to mid-sized enterprises (SMEs) and call centers. Designed to serve organizations with global outreach, AANCALL supports over 150+ calling countries, 75+ DID destinations, and 50+ countries with SMS capability. It combines AI-powered transcription, seamless CRM integration, and advanced PBX capabilities to offer scalable, cost-effective telephony infrastructure.

Companies in customer service, sales, remote teams, and B2B services use AANCALL to optimize inbound and outbound call flow, streamline team communication, and gain actionable call insights. What differentiates AANCALL is its combination of global reach, CRM-driven automation, and call intelligence tools that enhance both operational efficiency and customer interaction quality.

What are the key features of AANCALL?

Hosted PBX for business-grade telephony infrastructure

AANCALL’s hosted PBX provides a fully cloud-based phone system designed to reduce the complexity and cost of maintaining on-premise infrastructure. It helps organizations manage internal and external calls via internet-based telephony.

Key capabilities include:

• Cloud or on-premise deployment based on business needs

• Auto-attendant and IVR systems for call routing

• Internal extensions and call transfers to enhance team collaboration

• Call queuing and forwarding rules to avoid missed calls

• Multi-device support, including softphones and mobile apps

This feature is ideal for distributed teams looking for unified communication and simplified phone system management.

SIP Trunking with Tier 1 global carriers

AANCALL enables businesses to connect their on-premise PBX systems or IP-enabled devices with the public telephone network using SIP trunking. It provides reliable connectivity backed by Tier 1 global carriers.

Advantages of AANCALL SIP trunking:

• Scalable call capacity with pay-as-you-grow models

• Global phone number support and DID provisioning

• Reduced telephony costs by bypassing local telecom providers

• High voice quality with failover routing and load balancing

This is especially useful for companies with existing PBX infrastructure transitioning to a more modern VoIP environment.

AI-powered transcription and call summaries

AANCALL enhances communication visibility with AI-driven transcription and automated summaries. These tools extract actionable insights from conversations, enabling better follow-up and compliance.

Capabilities include:

• Real-time call transcription for reference and training

• Summary generation highlighting call outcomes or decisions

• Integration with CRMs for automated note logging

• Keyword spotting and conversation tagging for faster search

This helps sales, support, and compliance teams track communication without manual effort.

WhatsApp Business API integration

To support multichannel customer communication, AANCALL provides access to Meta’s official WhatsApp Business API, enabling conversational messaging within regulated frameworks.

Supported features:

• One-to-one customer messaging via WhatsApp

• Automated replies and chatbot support

• Template messages for updates and promotions

• CRM syncing for unified customer records

This is essential for businesses seeking direct customer engagement on mobile-first platforms.

SMS and MMS messaging across 50+ countries

AANCALL supports bulk and individual SMS/MMS messaging, ensuring that key updates, alerts, and marketing content reach customers across international markets.

Key benefits:

• Global reach across 50+ countries

• Two-way messaging support

• Multimedia capabilities including images and videos

• Campaign tracking and analytics

This adds another layer of communication beyond voice and chat.

CRM integrations for data-driven communication

AANCALL integrates with popular CRMs like Zoho, HubSpot, and others to unify communication data with customer records, ensuring sales and support teams always have context during calls.

CRM integration features:

• Automatic call logging

• Click-to-call from CRM dashboards

• Contact sync and history tracking

• Call activity reports linked to deals or tickets

This helps reduce admin work and improve customer interaction tracking.

To summarize

Businesses using AANCALL typically benefit from:

• Global communication coverage through VoIP, SMS, and WhatsApp in over 150 countries

• Reduced telecom costs by replacing traditional phone systems with cloud PBX and SIP trunking

• Improved team coordination with smart routing, internal extensions, and auto-attendants

• Stronger customer engagement using AI call summaries, CRM integration, and messaging tools

• Flexible deployment options that adapt to both cloud-native and hybrid PBX infrastructures

AANCALL is positioned for organizations seeking a scalable, feature-rich communication solution with a global footprint and a focus on operational efficiency.