OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres
OKI-TOKI: Call Center Software: in summary
OKI-TOKI is an advanced call centre software designed to streamline communication processes for businesses of all sizes. Tailored for contact centres, it offers real-time analytics, automated call distribution, and multi-channel support to enhance productivity and customer satisfaction.
What are the main features of OKI-TOKI: Call Center Software?
Advanced Call Distribution
At the heart of OKI-TOKI lies its robust automated call distribution system. This feature ensures that incoming calls are swiftly routed to the most suitable agents, maximising efficiency and reducing wait times.
- Skill-based routing to match callers with agents best suited to meet their needs.
- Real-time call queuing to minimise idle time between calls.
- Configurable distribution rules to accommodate unique business requirements.
Comprehensive Analytics
Data-driven decision-making is facilitated with OKI-TOKI's comprehensive analytics tools. These insights help supervisors monitor performance, identify trends, and propose strategies for improvement.
- Real-time dashboards providing an overview of current operations.
- Historical reporting to analyse past performance metrics.
- Customisable KPI tracking to align with business objectives.
Multi-Channel Communication
Stay connected with your customers on their preferred platforms thanks to OKI-TOKI's multi-channel communication capabilities. This versatility makes it easy to expand reach and improve customer experience.
- Seamless integration with email, SMS, and social media channels.
- Unified reporting across all communication platforms.
- Centralised customer interactions for streamlined follow-up and service.
OKI-TOKI: Call Center Software: its rates
standard
Rate
On demand
Clients alternatives to OKI-TOKI: Call Center Software
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.
See more details See less details
With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.
Read our analysis about NetelipTo Netelip product page
Advanced call management, predictive dialling, and comprehensive reporting tools streamline operations and enhance agent productivity in contact centres.
See more details See less details
CallTools provides advanced call management features, including predictive dialling that maximises agent talk time and reduces downtime. It also boasts comprehensive reporting tools that offer deep insights into performance metrics, helping managers optimise workflows. With seamless integration capabilities, this solution ensures that contact centres can efficiently manage their communications while improving overall productivity and customer satisfaction.
Read our analysis about CallToolsTo CallTools product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.