OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres
OKI-TOKI: Call Center Software: in summary
OKI-TOKI is an advanced call centre software designed to streamline communication processes for businesses of all sizes. Tailored for contact centres, it offers real-time analytics, automated call distribution, and multi-channel support to enhance productivity and customer satisfaction.
What are the main features of OKI-TOKI: Call Center Software?
Advanced Call Distribution
At the heart of OKI-TOKI lies its robust automated call distribution system. This feature ensures that incoming calls are swiftly routed to the most suitable agents, maximising efficiency and reducing wait times.
- Skill-based routing to match callers with agents best suited to meet their needs.
- Real-time call queuing to minimise idle time between calls.
- Configurable distribution rules to accommodate unique business requirements.
Comprehensive Analytics
Data-driven decision-making is facilitated with OKI-TOKI's comprehensive analytics tools. These insights help supervisors monitor performance, identify trends, and propose strategies for improvement.
- Real-time dashboards providing an overview of current operations.
- Historical reporting to analyse past performance metrics.
- Customisable KPI tracking to align with business objectives.
Multi-Channel Communication
Stay connected with your customers on their preferred platforms thanks to OKI-TOKI's multi-channel communication capabilities. This versatility makes it easy to expand reach and improve customer experience.
- Seamless integration with email, SMS, and social media channels.
- Unified reporting across all communication platforms.
- Centralised customer interactions for streamlined follow-up and service.
OKI-TOKI: Call Center Software: its rates
standard
Rate
On demand
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