easiware : A solution to manage and centralize customer interactions
easiware: in summary
easiware enables brands and public players to manage, centralize and personalize their daily customer relationship.
The platform enables you to centralize and consolidate customer insights, effectively handle incoming requests, drive customer satisfaction and deliver a memorable end-to-end customer experience across all channels. The easiware platform is the essential partner for day-to-day customer service teams. The solution centralizes all the information and features they need to process and customize customer interactions in order to meet productivity goals as well as improve customer satisfaction, thus loyalty. The solution also automates a large number of manual tasks from customer requests priorization to customer knowledge consolidation within a single client profile.
Today, over 400 (love) brands around the world use easiware to better support their customers, build loyalty and promote each sales opportunity with an adapted and effective customer relationship. Here are a few easiware customers: Fnac Darty, Meetic, Galeries Lafayettes, Etam Group, Voyage Privé, Caudalie, Nuxe, Printemps, Promod, Bonduelle, Michel et Augustin, Dargal, Rians, Engie, Vitogaz, SNCF, Thomas Cook, Effia, MisterFly, Onepark, ...
Its benefits
All in one platform for customer interactions management
Offline and online: covers all channels, including stores
AI applied to customer relations - semantic analysis
HDS, GDPR, UGAP by SCC
easiware: its rates
Standard à partir de
€30.00
/month /user
Clients alternatives to easiware
Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.
See more details See less details
Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.
Read our analysis about Service CloudBenefits of Service Cloud
Complete customer history with Salesforce integration
Artificial Intelligence can anticipate an activity
Scalable platform from 1 to 10 thousand users
To Service Cloud product page
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
Streamline customer interactions with efficient ticketing, automated responses, and analytics. Enhance support team collaboration for improved service delivery.
See more details See less details
monday service offers a comprehensive suite of features designed to optimise customer support. The platform includes an intuitive ticketing system to manage inquiries effectively, automated response capabilities to ensure faster resolution times, and robust analytics tools for performance tracking. Additionally, it fosters seamless collaboration among support team members, enabling them to work together efficiently to deliver exceptional service and enhance overall customer satisfaction.
Read our analysis about monday serviceTo monday service product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.