K-Now: Simplifies the learning and use of applications

K-Now is a Saas Digital Adoption Platform (DAP)

which helps teams to uptake and use their web and mobile business applications

Users are guided and trained in real work situations

Organizations using K-Now are seeing an acceleration in the adoption rate and user engagement of their applications.

Previously trained or not, newly recruited or appointed to a new position, unfamiliar with certain functions or returning from leave, K-Now supports regular or occasional users.

Like a GPS in a car, K-Now locates the users in the application to give them the help they need at the right time and point them to the process to follow, the business rule or the video to consult.

Reassured users are more efficient, adhere to changes faster, make fewer errors and seek support far less often.

K-Now was designed to help your users on a daily basis, when:

• Deployment of a new ERP, HRIS, CRM, e-procurement, ITSM, core banking, inhouse applications, office automation application, etc.
• Software upgrades
• Onboarding, novice users
• Job changes
• Carrying out occasional and / or complex tasks

Project managers, business teams, trainers quickly create bubbles help and guidances

Organizations that use K-Now measure an increase in content read rate and employee productivity.

Educational designers without specific technical skills, design and manage updates and publishing in one click or by campaign, according to profiles or segments, new features, imperfections, seasonality, or the analysis of uses and opinions registered users, of contents:

• Structuring thanks to proven guides
• Adapted to what a user can assimilate over time
• Targeted at the points of attention of the application
• Conditional according to the actions of the user
• Scalable thanks to its speed and simplicity of implementation

K-Now frees IT teams

Organizations that use K-Now experience a reduction in support requests, especially in the months following a change in the information system or a new release. The business or training teams support users in total autonomy and adjust messages and alerts according to the quality of version upgrades. 100% GDPR, K-Now does not collect user, business or data information.

K-Now responds to the dual challenges of HR and Business Departments

Organizations that have adopted K-Now are seeing a reduction in the time and cost of training employees and an improvement in productivity.

Training by doing in:

• Optimizing face-to-face or remote training time
• Reducing the loss of knowledge at the end of the training
• Giving dynamic and contextualized access to multi-media reference documentation (business rules, regulatory information, commercial instructions...)
• Allowing training at the workstation in autonomy in a real situation

Joining and digital adoption of employees by:

• Guiding the user in carrying out his activities while respecting business processes
• Reducing process errors
• Informing through the application of changes in procedures and business rules in force

With the K-Studio K-Now K-Value software suite, Knowmore, French pioneer of DAP, rethinks Digital Adoption by merging learning and use, to meet the organizations' ROI expectations.