SoftExpert HDM : Streamlined Help Desk Management for Better Support
SoftExpert HDM: in summary
SoftExpert HDM offers a comprehensive Help Desk Management solution designed to enhance support operations for businesses of all sizes. Targeted at service desks, IT departments, and customer service centres, it features robust ticketing, knowledge base integration, and insightful analytics to distinguish it from competitors.
What are the main features of SoftExpert HDM?
Intuitive Ticketing System
SoftExpert HDM's intuitive ticketing system ensures efficient issue tracking and resolution. This feature simplifies the ways clients and employees submit tickets and helps your team address issues promptly:
- Customisable ticket forms for various types of inquiries
- Real-time ticket status updates and notifications
- Automatic ticket routing based on pre-defined rules
- SLA management to prioritise and ensure timely resolutions
Knowledge Base Integration
A well-integrated knowledge base facilitates self-service and empowers both agents and customers to find solutions quickly. It provides a searchable repository of articles and FAQs:
- Easy-to-navigate knowledge base structure
- Editable content with version control for accuracy
- Role-based access to manage who can view or edit content
- Embedded multimedia support for richer content
Insightful Analytics and Reporting
The analytics and reporting capabilities of SoftExpert HDM promote data-driven decision-making with real-time insights. These tools help in understanding performance and potential areas of improvement:
- Customisable dashboards summarising key metrics
- Detailed reports available in various formats
- Trend analysis to identify recurrent issues and bottle-necks
- Integration with other analytical tools for extended functionalities
SoftExpert HDM: its rates
standard
Rate
On demand
Clients alternatives to SoftExpert HDM
Streamline your recruitment process with our software. Manage job postings, applicant tracking, and candidate communications all in one place.
See more details See less details
Our recruiting software simplifies the hiring process by allowing you to easily post job openings, track applications, and communicate with candidates. Spend less time managing the logistics and more time finding the perfect hire.
Read our analysis about Factorial Gestion des talentsBenefits of Factorial Gestion des talents
From candidate to employee
All-in-one tool
Easy to use
To Factorial Gestion des talents product page
Streamline talent management with efficient recruitment, onboarding, performance tracking, and employee engagement tools tailored for modern businesses.
See more details See less details
Deel Engage provides a comprehensive suite for talent management that enhances the recruitment process through streamlined workflows. Its onboarding features ensure new hires integrate smoothly into the company culture while performance tracking tools offer valuable insights into employee productivity. Additionally, the software fosters ongoing employee engagement, helping organisations maintain high job satisfaction and retention rates. Tailored for modern businesses, Deel Engage supports teams in achieving their goals effectively.
Read our analysis about Deel EngageTo Deel Engage product page
Streamline recruitment processes with powerful software. Efficiently manage candidates, automate tasks and track progress.
See more details See less details
With this software, recruiters can access a range of features to simplify their workflow. The platform offers an intuitive interface for managing candidates, automating tasks and tracking progress. By streamlining recruitment processes, recruiters can save time and focus on finding the best candidates for their organisation.
Read our analysis about BeetweenBenefits of Beetween
Multipost your job offers over 180 jobboards
Track all your job offers in one place
CV parsing, candidate matching and sourcing
To Beetween product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.